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Call Center Operator Jobs in Nigeria

17

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One Acre Fund UG

Nigeria Customer Engagement / Audit Supervisor

Minna, Niger, Nigeria

Amaiden Energy Nigeria Limited

Maintenance Supervisor - Instrument

Nigeria, Nigeria

Amaiden Energy Nigeria Limited

Maintenance Supervisor - Mechanical

Nigeria, Nigeria

Amaiden Energy Nigeria Limited

Maintenance Supervisor - Electrical

Nigeria, Nigeria

EHA Clinics

Command Center Operator

Kano, Nigeria

GreenLight Planet

Area Business Manager

Portharcourt, Nigeria

Prepclass

Telesales Representative

Lagos, Nigeria

Jiji.ng

Ghana Speaking Call Center Executive

Ilupeju, Lagos, Nigeria

PalmPay

Customer Service Trainer

Lagos, Nigeria

Ekesons Parcel Services Limited

Customer Care Executive(Abuja (FCT)

Abuja (FCT), Nigeria

Appen

Remote Work | Search Evaluation Project

Lagos, Nigeria

International Workplace Group (IWG) Plc

Partnerships Sales Manager

Abuja, Nigeria

Green Africa Airways Limited

Customer Care Specialist

Lagos, Nigeria, Nigeria

Workforce Group

Contact Centre / Telesales Agent (Hausa / Igbo Speaking)

Lagos, Nigeria

Primak Systems

Fuzu Exclusive
Customer Service Representatives

Lagos, Nigeria

Dunn and Braxton Limited

Customer Service Officer (Insurance Sector)

Lagos, Nigeria

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Workforce Group

Contact Centre / Telesales Agent (Hausa / Igbo Speaking)

Ikeja and Agege, Lagos, Nigeria

Nigeria Customer Engagement / Audit Supervisor

Closing: Mar 20, 2022

2 months remaining

Published: Jan 7, 2022 (22 days ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

3 years

Language skills:

English

Job Summary

Contract Type:

Full time

About the Role

  • We are looking for a passionate Customer Engagement & Audit Supervisor who will set up and manage the customer engagement unit, ensuring that customer queries are resolved within the stipulated service level agreement with an aim of improving overall customer experience and lead strategic innovations and interventions as the pilot ramps up for scale.
  • The Customer engagement and audit Supervisor will report to the Systems Lead and, manage a range of 2-10 people within the team.


Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:


  • 3+ years experience working as a customer engagement lead with a bank, telecommunication company or related field
  • Experience working in a medium organization.
  • Data analysis and data manipulation is required
  • Knowledge of or experience working with startup ventures, joint ventures, strategic partnerships, is an asset.
  • Fluent in English & more than one local language(s) needed for interaction (Presentation, reading, written, spoken).

Preferred Start Date:

  • As soon as possible.

Eligibility:

  • This role is only open to citizens or permanent residents of Nigeria.


Responsibilities

About the Role

  • We are looking for a passionate Customer Engagement & Audit Supervisor who will set up and manage the customer engagement unit, ensuring that customer queries are resolved within the stipulated service level agreement with an aim of improving overall customer experience and lead strategic innovations and interventions as the pilot ramps up for scale.
  • The Customer engagement and audit Supervisor will report to the Systems Lead and, manage a range of 2-10 people within the team.


Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:


  • 3+ years experience working as a customer engagement lead with a bank, telecommunication company or related field
  • Experience working in a medium organization.
  • Data analysis and data manipulation is required
  • Knowledge of or experience working with startup ventures, joint ventures, strategic partnerships, is an asset.
  • Fluent in English & more than one local language(s) needed for interaction (Presentation, reading, written, spoken).

Preferred Start Date:

  • As soon as possible.

Eligibility:

  • This role is only open to citizens or permanent residents of Nigeria.



Responsibilities

The detailed scope of tasks is as follows:


  • Coordinate the daily running of and the activities of the team
  • Develop, align, and implement the call center operational strategy in cooperation with Heads of Department.
  • Efficiently improving departments operations.
  • Develop, align and implementing operational management (e.g. roles, policies and process) in the department, in alignment with department operational strategy
  • Participating in and contributing to regular team meetings
  • Workforce management- Implement work tools that are suitable and effective in achieving correct and optimal staffing levels.
  • Workflow processes- develop SOP's that ensure a conducive work environment and enhance the effective use of all call center teams.
  • Manage the relationship with the Nigeria office and the ITO office
  • Provide performance reports daily, weekly and monthly establishing priorities, identifying continuous improvement areas and making suitable recommendations.
  • Proactive operations management that fosters a conducive work environment that aims to reduce risks associated with call center operations.
  • Develop a Quality assessment program that ensures audits are done consistently, identifies needs and recommend improvements
  • Regular review of Department KPIs, performance assessment vs KPIs along with related internal reporting
  • Assess and monitor the training and development needs of the staff in the department.
  • Ensure staff have the resources they require to perform their work
  • Undertaking any other duties which may be assigned by the Supervisor.


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