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Call Center Operator Jobs in Nigeria
7
jobs
BANKSOME GROUP
Business Development Officer - Insurance
Lagos, Nigeria
BANKSOME GROUP
Business Development Officer - Insurance
Lagos, Nigeria
DeRisk Technologies
End User Support Engineer
Benin City, Nigeria
KyDAL Office Point
Client Service Officer
Ibadan, Nigeria
Mwanga Limited
Tele - Collections Officer
Lagos, Nigeria
Stanbic IBTC Bank
Team Lead, CIB Contact Centre
Lagos, Nigeria
Tahiglobal Limited
Only on FuzuCustomer Service Representative
Lagos, Nigeria
Sun King
CLOSEDCustomer Service Manager, Nigeria
Nigeria
Sun King
CLOSEDWorkforce Manager, Africa
Lagos, Nigeria
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CLOSEDFulfillment Operations Professional - Kafanchan
Kaduna, Nigeria
Closing: Feb 1, 2023
Closing todayPublished: Jan 25, 2023 (7 days ago)
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Job Summary
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Company Description
BankSome Group is made up of highly talented, diverse and motivated people who are dedicated to re-defining the business of Construction, Real Estate, Insurance Brokerage, International health Insurance, Bricks & Blocks, Wood & Aluminium, Renewable Energy and Property Management. Headquartered in Lagos, Nigeria and having presence in the United Kingdom and China. The company has developed a good business relationship with a vast network of experts around the world.Perform other duties as may be assigned by the Managing Director
Qualifications
- Bachelor’s Degree required.
- 2+ years Sales Administration and Analysis experience required, lead and/or supervisory experience preferred.
- A strong background in Insurance
- Effective leadership, development and training skills required.
- Solid business acumen; ability to understand short and long-term consequences.
- Skilled in developing clear, succinct articulation of communications objectives in the form of project briefs.
- Strong presentation skills and persuasiveness.
- Possesses teamwork, leadership and facilitation skills in order to cut across many diverse functional disciplines and regional cultures.
- Excellent problem solving and analytical skills.
- Possess strong business acumen.
- Data driven and process oriented.
- Strong customer satisfaction focus skills.
- Knowledgeable on call center operations and product lines.
Responsibilities
Company Description
BankSome Group is made up of highly talented, diverse and motivated people who are dedicated to re-defining the business of Construction, Real Estate, Insurance Brokerage, International health Insurance, Bricks & Blocks, Wood & Aluminium, Renewable Energy and Property Management. Headquartered in Lagos, Nigeria and having presence in the United Kingdom and China. The company has developed a good business relationship with a vast network of experts around the world.Perform other duties as may be assigned by the Managing Director
Qualifications
- Bachelor’s Degree required.
- 2+ years Sales Administration and Analysis experience required, lead and/or supervisory experience preferred.
- A strong background in Insurance
- Effective leadership, development and training skills required.
- Solid business acumen; ability to understand short and long-term consequences.
- Skilled in developing clear, succinct articulation of communications objectives in the form of project briefs.
- Strong presentation skills and persuasiveness.
- Possesses teamwork, leadership and facilitation skills in order to cut across many diverse functional disciplines and regional cultures.
- Excellent problem solving and analytical skills.
- Possess strong business acumen.
- Data driven and process oriented.
- Strong customer satisfaction focus skills.
- Knowledgeable on call center operations and product lines.
Job Description
- Develop new business relationships, generate and negotiate new income for BGIB to an agreed annual target of 30 % of previous year invoiced revenue (to increase year on year).
- Assist in developing a business plan and sales strategy that ensures attainment of company sales goals and profitability.
- Prepare action plans for self for effective search of new clients, sales leads and prospects.
- Assist in the initiation, development and coordination of business presentations and action plans to penetrate new corporate clients.
- Provides timely feedback to the Managing Director/Head of Sales regarding performance.
- Maintains accurate records of all sales and activity.
- Make presentations on set targets and review of previous and planned activities during the weekly sales meeting.
- Assists in the development and implementation of marketing plans as needed.
- Creates and conducts proposal presentations and ‘request for proposals’ (RFP) responses.
- Adheres to all company policies, procedures and business ethics codes.
- Possess drive, motivation and acute attention to detail in ensuring all sales opportunities are captured and explored.
- Identify and resolve client complaints and enquires promptly.
- Presenting product to potential clients through direct communication in face to face meetings, telephone calls and emails
- Establish, maintain and follow-up on current client and potential client relationships; build client loyalty, obtain referrals and manage client database.
- Facilitates at least one internal training in a year
- Check insurance claims to solidify trust and safeguard the reputation
- Preparing reports for insurance underwriters
- Advising clients on making claims on their policies
- Renewing or amending existing policies for clients
- Marketing services
- Collecting insurance premiums
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