Manage the assigned Computer &Copier Service team members
Lead, coach and train team members
Develop and implement strategic initiatives for team
Be an escalation point of contact to handle issues and involve direct leadership as needed
Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
Monitor staffing and equipment needs
Conduct performance reviews and make compensation decisions
Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
Manage and meet established metrics and team benchmarks
Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance
Attend required company and departmental meetings
Perform other related duties as assigned by Director.

Manage the assigned Computer &Copier Service team members
Lead, coach and train team members
Develop and implement strategic initiatives for team
Be an escalation point of contact to handle issues and involve direct leadership as needed
Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
Monitor staffing and equipment needs
Conduct performance reviews and make compensation decisions
Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
Manage and meet established metrics and team benchmarks
Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance
Attend required company and departmental meetings
Perform other related duties as assigned by Director.

Information technology, software development, data Jobs in Mid-level

IT Support Manager