Customer Service Jobs in Nigeria

39 jobs found

MTN Nigeria

Senior Manager - Solution Development

Ikoyi

Nigeria

Closed for applications
Jumia Nigeria

Performance Senior Associate

Lagos

Nigeria

Closed for applications
Halliburton

Tech Prof-DES, II

Port Harcourt

Nigeria

Closed for applications
Stanbic IBTC Bank

Manager, Card Support

Lagos

Nigeria

Closed for applications
MTN Nigeria

Account Partner - EBU Sales

Ibadan

Nigeria

Closed for applications
First Excelsia Professional Services Limited

Hospitality Manager

Osogbo

Nigeria

Closed for applications
Zedcrest Group

Sales Executive

Abuja

Nigeria

Closed for applications
Sun King

Team Manager - Call Center Operations

Lagos

Nigeria

Closed for applications
Glovo

Senior Account Manager - Top Accounts

Lagos

Nigeria

Closed for applications

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Glovo

Senior Account Manager - Top Accounts

Lagos

Nigeria

Closed for applications

Country / Region

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MTN Nigeria

Telecommunications

Senior Manager - Solution Development

Closed for applications
Job details

Contract Type

Description
Education:
  • First degree in any related discipline
  • Fluent in English and language of country preferable
  • Master’s degree in product development, business analysis, system engineering, project management will be an added advantage
Experience:
9 - 17 years’ experience which includes:
  • Manager track record of 3 years or more; with at least 3 years in relevant ICT sector
  • Combination of telecommunication and technology experience is an added advantage
  • Advanced business analysis and solution architecting experience



Responsibilities
  • Drive the development of products and solutions based on relevant market and business needs, as defined by the unit’s key stakeholders (EB-Segments, Clients services, Sales, Business Development and outside EB)
    • Plan and coordinate product and service delivery efforts through detailed analysis & elicitation, design review & validation within the delivery value chain
    • Drive the enrichment of EB product & service roadmap following customer needs, technology refresh & digital transformation through:
      • Coordination with Segments team, IT & Networks on key platforms & solutions evolution with a view to enriching & expanding the EB product feature & function list extracting value to the business through proposition development with segment team.
      • Interlocking with the Partnership/IT teams to discover critical capability & ecosystem partners leveraging & enhancing product & services delivery to achieve business value.
  • Adopt robust business analysis practices to ensure adequate solutioning/ architecting:
    • Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value.
    • Document detailed business requirements for the proposed concepts/ business constructs from key stakeholders.
    • Ensure robustness of testing and delivery of solution that meets customers’ needs
  • Drive E2E management of the product and initiative development process, in terms of quality, timely delivery and scope management
    • Facilitate effective scoping and phasing of product deliveries within agreed timelines
    • Maintain in-life products and services within the distinct Enterprise Solutions Product strategy.

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