Customer Service Jobs in Nigeria

68 jobs found

Alan & Grant

Branch Manager

Lagos Nigeria
Closed for applications
Sun King

Area Business Manager, Potiskum (Yobe State)

Potiskum Nigeria
Closed for applications
Sun King

Area Business Manager, Etim Ekpo (Akwa Ibom State)

Uyo Nigeria
Closed for applications
Sun King

Area Business Manager, Kuje (FCT)

Kuje Nigeria
Closed for applications
Sun King

Area Business Manager, Bwari (FCT)

Bwari Nigeria
Closed for applications
Sun King

Area Business Manager, Lafiagi (Kwara State)

Lafiagi Nigeria
Closed for applications
Sun King

Area Business Manager, Oron (Akwa Ibom State)

Oron Nigeria
Closed for applications
Sun King

Area Business Manager, Orelope (Oyo State)

Oyo Nigeria
Closed for applications
Sun King

Area Business Manager, Abeokuta North (Ogun State)

Abeokuta Nigeria
Closed for applications

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Sun King

Area Business Manager, Ede (Osun State)

Ede Nigeria
Closed for applications
Alan & Grant

Consulting + 2 more

Branch Manager

Closed for applications
Job details

Contract Type

Description

Requirements

  • HND/BSc in Science, Social Science, or a related field (M.Sc. or a professional certification is an added advantage)
  • Completion of Microfinance Certification Programme
  • Experience working in a Microfinance Bank.
  • Strong expertise and experience in deposit mobilization, loan sales and credit analysis.
  • Strong financial analysis skills, including interpretation of financial statements and ratios.
  • Proficiency with Microsoft Office Suite and banking software.


Responsibilities
• Ensure high-quality service by efficiently managing, developing, and using all available resources (staff, systems, and processes).
• Drive deposit mobilization initiatives by developing strategies to attract new savings, current, and investment accounts from individuals, SMEs, and corporates.
• Lead core loan product sales, including origination, structuring, and monitoring of retail and SME loans to achieve portfolio growth and maintain asset quality.
• Ensure customers are migrated to more appropriate and cost-effective channels, while identifying and actioning cross-selling opportunities based on customer needs.
• Achieve targeted growth in investment deposits, loan portfolio and overall revenue.
• Proactively identify and assess risks faced by the branch and reduce exposure by maintaining an effective system of controls.
• Ensure the effective rollout of management initiatives to the branch.
• Maintain a high level of integrity and ethical standards.
• Manage assets (cash and cost accountabilities) with emphasis on containment of controllable costs.
• Ensure overall operational readiness/efficiency of branch infrastructure (premises, assets, physical security, fraud prevention, losses, and differences).

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