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Customer Relations Assistant

Maiduguri, Nigeria

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Fuzu

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Customer Relations Assistant

Closing: Jun 25, 2024

This position has expired

Published: Jun 18, 2024 (29 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Key Competencies
  • Secondary School Certificate with relevant working experience in administrational activities.
  • Experience in health & safety regulations.
  • Fluency in English is required & Hausa & Kanuri is desired.
  • Inclusion & respect for diversity respects & promotes individual & cultural differences, encourages diversity & inclusion wherever possible.
  • Maintain high ethical standards & acts in a manner consistent with organizational principles / rules & standards of conduct.
  • Demonstrates ability to work in a composed, competent & committed manner & exercises careful judgment in meeting day to day challenges.
  • Develops & promotes effective collaboration within & across units to achieve shared goals & optimize results.
  • Delivering results produces & delivers quality results in a service oriented & timely manner, is action oriented & committed to achieving agreed outcomes.
  • Managing & sharing knowledge continuously seeks to learn, share knowledge & innovate.
  • Takes ownership for achieving the organization’s priorities & assumes responsibility for own action & delegated work.
  • Encourages & contributes to clear & open communication, explains complex matters in an informative, inspiring & motivational way.
Responsibilities
Key Competencies
  • Secondary School Certificate with relevant working experience in administrational activities.
  • Experience in health & safety regulations.
  • Fluency in English is required & Hausa & Kanuri is desired.
  • Inclusion & respect for diversity respects & promotes individual & cultural differences, encourages diversity & inclusion wherever possible.
  • Maintain high ethical standards & acts in a manner consistent with organizational principles / rules & standards of conduct.
  • Demonstrates ability to work in a composed, competent & committed manner & exercises careful judgment in meeting day to day challenges.
  • Develops & promotes effective collaboration within & across units to achieve shared goals & optimize results.
  • Delivering results produces & delivers quality results in a service oriented & timely manner, is action oriented & committed to achieving agreed outcomes.
  • Managing & sharing knowledge continuously seeks to learn, share knowledge & innovate.
  • Takes ownership for achieving the organization’s priorities & assumes responsibility for own action & delegated work.
  • Encourages & contributes to clear & open communication, explains complex matters in an informative, inspiring & motivational way.
  • Under the overall supervision of the Humanitarian Hubs Project Coordinator & direct supervision of the Humanitarian Hubs Operations Assistant, the successful candidate will be responsible for the provision of customer services for the humanitarian hub in accordance to the performance & quality level standards set by the humanitarian hubs management.

Role Objectives

  • Ensure that all booking requests are attended to appropriately acted upon & processed.
  • Brief guest(s) on the humanitarian hubs services / facilities & the rules & regulations.
  • Promptly attend to concerns & requests raised by resident(s) & guest(s).
  • Coordinate with partners on the schedule & use of red roof’s conference room & training centre including the provision of lunch & / or coffee breaks whenever necessary.
  • Coordinate with the support units (maintenance, housekeeping, kitchen, etc.) all issues reported to the front desk that will impact the quality of service of red roof & welfare of the residents / guests.
  • Monitor the progress of the action taken by the support unit(s) concerned & update the guest as needed.
  • Organize the front desk file & ensure clear & comprehensive records of guest(s) room bookings & all billings for accountability & future reference.
  • Coordinate with the Hub Managers on issues related to accommodation.
  • Update & ensure timely & accurate updating of the booking / reservation platform.
  • Ensure orderliness at the front desk, keeping the front desk area clean always.
  • Prepare invoices of residents & guests in a timely manner & ensure that the residents & guests acknowledge their invoices within the prescribed period.
  • Submit the signed invoices to the Hub Cashier for collection of payment.
  • Prepare accurate in house report & submit it to Operations Assistant - Customer Service at the end of the week.
  • Perform any other duties not listed above when requested by the supervisors.

Project reporting:

  • This role works under the overall supervision of the humanitarian hubs Project Coordinator & direct supervision of the Humanitarian Hubs Operations Assistant.

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