- Bachelor's Degree in Healthcare Administration, Business Administration, or related field (preferred).
- Proven experience in healthcare management, community outreach, or related fields.
- Strong organizational and leadership skills with the ability to manage multiple priorities effectively.
- Excellent communication and interpersonal skills, with a demonstrated ability to build relationships with diverse stakeholders.
- Data-driven mindset with experience in analyzing metrics and implementing improvements.
- Commitment to promoting health equity and serving low-income communities.
- Interest or experience in health preferred. Business background preferred and consulting experience preferred.
- Excellent problem solving, communication and "person-centered" skill
- High level of organizational management capability and prioritization as well as the ability to break the ‘big picture’ into step wise different pieces.
- Proficiency in Microsoft Office applications especially excel, PowerPoint, Microsoft word.
- We are seeking a dynamic and organized individual to join our team as a Hub and Outreach Coordinator.
- This pivotal role involves overseeing all aspects of personnel and patient experience across our network of 10 health hubs (mini clinics).
- The coordinator will be instrumental in driving patient traffic, enhancing patient volume, delivering exceptional care experiences, and ensuring effective data tracking.
- Moreover, this role plays a critical part in our mission to support low-income communities in achieving healthier lives through community outreach initiatives. In this position, you will be a part of the team cohort overseeing the hub and outreach operations execution at mDoc.
- Ideally you have have managed a clinical practice for several years understanding a focus on impact and business revenue.
- You will work closely with external stakeholders including government, funders, corporates and more.
- You will be expected to have great communication skills and a background in health. You will be expect to provide supportive oversight to a number of projects ensuring the operations are seamless and helping to interface with external stakeholders in and out of the country.
- Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
- Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
- You must be data-driven or willing to be data-driven.
- Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers.
- Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.
Hub Management:
- Manage day-to-day operations of 10 health hubs, ensuring smooth functioning and adherence to operational standards.
- Oversee personnel at each hub, ensuring a high level of patient care and operational efficiency.
- Implement strategies to drive patient traffic and increase patient volume at each hub
Patient Experience and Care Delivery:
- Ensure delivery of excellent patient care experiences consistent with company standards.
- Monitor patient feedback and implement improvements based on feedback and data analysis.
Data Tracking and Analysis:
- Track key performance indicators (KPIs) related to patient traffic, volume, and patient satisfaction.
- Utilize data insights to optimize hub operations and outreach strategies.
Community Outreach:
- Plan, coordinate, and execute community outreach events multiple times per week.
- Ensure outreach events reflect the company's brand and values, maintaining consistency and professionalism.
- Foster relationships with community stakeholders, including churches and local organizations, to enhance brand presence and community engagement.
Team Management:
- Coordinate internal teams to staff outreach events effectively without disrupting daily operations.
- Provide guidance and support to ensure team members are aligned with outreach goals and responsibilities.
Brand Ambassadorship:
- Represent the company at community events and ensure a positive brand perception.
- Uphold the company's values of inclusivity, accessibility, and commitment to improving health outcomes for low-income populations.
- Work closely with the manager on strategy and execution of the projects.
- Assist in implementation of project activities in accordance with the work plan.
- Use Jira and other technology tools to proactively manage the team’s complex plans
- Oversee the operations of the hub practices
- Lead the daily huddles with the management team
- Prepare administrative documents, collect and compile inputs to documents as well as analyze financials and develop budgets
- Collect, compile, and organise background materials, documents and other materials for meetings and develop clinical education materials for members
- Focus on creating presentations, SOPs, curriculums, training materials, quality assessments
- Performs reporting as needed; compiles data, and generates reports and decks as needed
- Create monthly plans for virtual training needs and plan for resource
- Initiates meetings with stakeholders and team, prepares communication to summarize discussions and action items in meetings - internal and client meetings.
- Manage logistics with external partners and stakeholders
- Distribute communications related to program and project plan activities.
- Schedule meetings for program and project plan activities.
- Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders.
- Collaborate and problem solve cross-functionally.
