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PostBank Uganda
: E - Wallet Operations Officers
Kampala, Uganda
Reach Out Mbuya
Director Operations
Kampala, Uganda
Private Sector Foundation Uganda
CLOSEDResults (MEL) Coordinator
Kampala, Uganda
Private Sector Foundation Uganda
CLOSEDProgrammes And Partnerships Coordinator
Kampala, Uganda
Equal Opportunities Commission (Uganda)
CLOSEDCommissioner Research, Monitoring & Evaluation
Kampala, Uganda
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AIDS Information Centre Uganda
CLOSEDDirector Research And Innovation
Soroti, Uganda
Closing: Sep 27, 2023
Closing todayPublished: Sep 25, 2023 (2 days ago)
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Job Summary
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JOB PURPOSE
• The Job holder is responsible for the daily processing of E-Wallet backoffice activities in line with operating guidelines as a means of
contributing to quality service delivery. These activities includeorganization (aggregators, agents, merchants, corporate entities)onboarding and managing organization operators, settlementprocessing, query resolution and claw back.QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
• A Bachelor’s Degree in Finance, Commerce, Business Administration,Economics, Statistics, or any related field• A minimum of 2 years experience in Banking operations or Mobile money
Operations.• Must be able to handle multiple priorities and multi-task well to ensure
accurate and timely completion of all tasks and projects.• Knowledge and understanding of the back-office operation, procedures,
and processes.• The ability to identify and engage with all the key stake holders in theorganization.
• Ability to prioritize daily tasks.
• Customer oriented (Internal and external).
• High level of integrity and ethical standards
Responsibilities
JOB PURPOSE
• The Job holder is responsible for the daily processing of E-Wallet backoffice activities in line with operating guidelines as a means of
contributing to quality service delivery. These activities includeorganization (aggregators, agents, merchants, corporate entities)onboarding and managing organization operators, settlementprocessing, query resolution and claw back.QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
• A Bachelor’s Degree in Finance, Commerce, Business Administration,Economics, Statistics, or any related field• A minimum of 2 years experience in Banking operations or Mobile money
Operations.• Must be able to handle multiple priorities and multi-task well to ensure
accurate and timely completion of all tasks and projects.• Knowledge and understanding of the back-office operation, procedures,
and processes.• The ability to identify and engage with all the key stake holders in theorganization.
• Ability to prioritize daily tasks.
• Customer oriented (Internal and external).
• High level of integrity and ethical standards
• Receive, verify, acknowledge, and process E-wallet onboarding
instructions as per the guiding processes and procedures.• Timely and accurate modification of instructions in the system within theagreed service level agreement.
• Receive, investigate, and resolve queries that relate to E-Wallet
Operations.• Daily settlements for E- wallet transactions for merchants, billers and
W2B.• Carryout out due diligence checks on the integrity of instructions from
both the Sales agents and contact center. Report any exceptions on atimely basis.• Resolve any outstanding items on the e-wallet suspense accounts.
• Timely replenishment of float to all OVA’s utilized for the PBU-E- wallet
operations.
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