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Head, Client Experience
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First Bank of Nigeria Limited
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First Bank of Nigeria Limited
Specialist - Payment And Negotiation
Lagos, Nigeria
First Bank of Nigeria Limited
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Lagos, Nigeria
First Bank of Nigeria Limited
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Lagos, Nigeria
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Senior Specialist, FX Validation And Reporting
Lagos, Nigeria
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First Bank of Nigeria Limited
Team Lead, Bills For Collection
Lagos, Nigeria
Closing: Jun 19, 2024
31 days remainingPublished: May 17, 2024 (2 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Client Coverage
Personal and Private Banking
8-10 years
- Experience in managing complex service environments. Significant experience in all facets of the banking service environment and associated products, processes and systems. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment
Additional Information
Behavioral Competencies:
- Articulating Information
- Developing Strategies
- Directing People
- Inviting Feedback
- Resolving Conflict
Responsibilities
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Client Coverage
Personal and Private Banking
8-10 years
- Experience in managing complex service environments. Significant experience in all facets of the banking service environment and associated products, processes and systems. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment
Additional Information
Behavioral Competencies:
- Articulating Information
- Developing Strategies
- Directing People
- Inviting Feedback
- Resolving Conflict
- To lead bank-wide Client Experience (CX) strategy and scorecard formulation and enable the execution of a consistent pro-active approach to client experience for Personal & Private Banking (PPB) , other Business units. To set and embed the Client Experience minimum standards and frameworks whilst supporting the transition to a platform business. To identify sustainable resolution to client and staff friction points to shift overall client experience through actionable insights and analysis.
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