Coordinates and continuously improves the day-to-day operational activities of the company (including logistics, documentation, warehouse, and supply-chain processes), ensuring efficiency, quality, and compliance with local regulations and company

standards.

Key responsibilities: 

Manage and oversee day-to-day operational activities, including shipment
coordination, documentation, and warehouse or distribution workflows.
Ensure all shipment documentation is complete and accurate, and that shipments
comply with local regulations of the receiving country.
Ensure local operations meet agreed service levels, cost targets, and quality
standards.
Implement and follow standardised operating procedures issued by the
management, adapting them where necessary to local legal or market requirements.
Ensure compliance with local regulatory requirements, customs procedures, and
shipping/trade documentation standards (Incoterms, certificates of origin,
import/export licences, etc.) applicable in the country.
Maintain accurate, up-to-date records within the companys internal data and ERP
systems for all local operations.
Coordinate and support local staff, contractors, and third-party service providers
(carriers, forwarders, warehouses, customs agents) operating in the country.
Oversee warehouse operations including stock receipts, storage, bagging, repacking,
mixing activities where applicable, inventory accuracy and dispatch readiness.
Oversee inventory shrink control, HSE (Health, Safety, and Environment) standards,
and safety management.
Manage clearing agents, port/border customs procedures, and transit logistics
optimization.
Coordinate routine maintenance, servicing and operational readiness of local
production and warehouse equipment.
Monitor local operational performance and report regularly to the direct manager
and dotted-line/functional manager.
Analyse local performance data and propose improvements to increase efficiency,
reduce cost, and improve customer satisfaction.
Proactively identify and help resolve operational issues arising in the country,
informing relevant parties in a timely manner.
Escalate unclear situations or problems, as well as matters beyond individual
authority to the direct manager and/or dotted-line / functional manager.
Share local market knowledge and experience with colleagues, contributing to
shared, more effective ways of working across the region.
Perform other duties as reasonably assigned by management – including Country
Manager, dotted-line/functional manager and other management representatives.

Additional Requirements: 

Perform duties independently while maintaining the highest standards of
integrity, professionalism and ethical conduct.
Use clear, solution-oriented, and professional language with all internal and
external stakeholders.
Contribute to a positive, collaborative environment, resolving workplace conflict constructively through established management channels

Ideal Candidate

3–5 years’ experience in operations, import/export, logistics, shipping or supply chain.
Strong practical experience with sea freight, shipping, customs clearance and import operations.
Experience coordinating warehousing and third-party logistics providers.
Strong administrative and documentation skills.
Experience managing operations across multiple locations or countries is an advantage.
Comfortable coordinating multiple stakeholders.
Strong follow-up skills, attention to detail and ability to resolve operational issues independently.
Proficiency in Excel and operational reporting tools.

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Mid-level Administrative, clerical jobs in Kiambu, Kenya

Operations Manager

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Profession (Agriculture, fishing, forestry, Mid-level)

Industry (Administrative, clerical, Mid-level)

Seniority (Administrative, clerical, Agriculture, fishing, forestry)

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Operations Manager

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