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PalmPay
Policy Operation Specialist
Lagos • Nigeria
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PalmPayProfession
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Industry (Administrative, clerical)
Seniority (Administrative, clerical)
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PalmPay
Financial Services
Description
- Bachelor’s degree or above, with at least 3 years of experience in internet, payments, or financial services operations.
- Experience in operational mechanism design or incentive policy design; channel or user incentive experience preferred.
- Strong data analysis skills and ability to evaluate policy performance.
- Strong strategic thinking and logical reasoning ability.
- Strong cross-functional collaboration and project management skills.
Responsibilities
1. Policy & Mechanism Design
- Design and optimize business policies and rules for the POS ecosystem, including channel policies, agent incentive policies, and operational rules.
- Develop operational mechanisms and incentive systems aligned with business goals such as TPV growth and active rate improvement.
- Continuously evaluate policy effectiveness and optimize policies based on performance.
2. Channel & Agent Incentive Design
- Design incentive mechanisms for aggregators and agents, including:
- Transaction incentive policies
- Channel reward programs
- Agent growth incentive programs
- Enhance channel management motivation and agent activity through effective incentive structures.
3. Campaign Planning & Management
- Plan and implement operational campaigns aligned with business goals and market cycles, including:
- Transaction growth campaigns
- Seasonal or holiday promotions
- Channel incentive campaigns
- Manage campaign rules, resource coordination, execution tracking, and performance review.
4. Policy Implementation & Monitoring
- Develop policy documentation and operational guidelines.
- Ensure proper understanding and implementation of policies by relevant teams.
- Monitor policy execution and identify areas for improvement.
5. Data Analysis & Strategy Optimization
- Analyze the impact of policies and campaigns on transaction volume, activity rates, and costs.
- Continuously optimize policies and operational strategies based on data insights.
6. Industry & Market Research
- Monitor industry trends and competitor strategies.
- Provide recommendations for policy and operational strategy improvements based on market insights.
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