Customer Technical Support

• Serve as the primary technical contact for customers across B2B and B2F market segments.

• Identify customer challenges and opportunities, leveraging the company's products, services, and technical expertise to deliver effective solutions.

• Conduct farm, feed mill, and production audits to assess operational efficiency, nutritional performance, and management practices.

• Evaluate feed formulation strategies, production performance metrics, and animal health indicators to identify areas for improvement.

• Provide technical recommendations, troubleshooting support, and practical solutions to optimize productivity and profitability.

• Deliver technical training programs and workshops for customers, distributors, consultants, and internal teams.

• Support customers through on-farm visits and technical service activities to enhance animal health, welfare, nutrition, and production outcomes.

Business Development & Commercial Support

• Partner with commercial teams to support business growth through technical engagement and customer relationship development.

• Present and position feed additives, premixes, concentrates, specialty products, and complete feed solutions to customers and industry stakeholders.

• Support the design, execution, and evaluation of product trials and validation studies.

• Provide technical guidance on premix formulation, product optimization, and application strategies.

• Investigate and resolve technical challenges encountered by customers, contributing to long-term customer retention and satisfaction.

• Translate technical benefits into practical and commercially relevant customer solutions.

Innovation & Product Development

• Monitor industry trends, emerging technologies, and market developments within the animal nutrition sector.

• Collaborate with R&D, formulation, quality, marketing, and sales teams to identify opportunities for product innovation and portfolio enhancement.

• Participate in the development and evaluation of new products, formulations, and nutritional solutions.

• Lead or support field trials, technical demonstrations, and research initiatives.

• Conduct competitor assessments and market analyses to identify gaps and opportunities.

• Contribute to the development of technical content, training materials, and customer-facing resources.

Cross-Functional Collaboration

• Work closely with regional and global technical teams to ensure alignment on product positioning, technical messaging, and customer support strategies.

• Support quality assurance and regulatory compliance initiatives.

• Contribute technical expertise to internal projects, product launches, and strategic growth initiatives.

• Foster strong collaboration across technical, commercial, operations, and supply chain teams.