Qualifications

• ITILv3 or v4, Database
  

• Administration (OCA, MSSQL),
  

• MCSA, MCSE, Software
  

• Engineering, Linux
  

• Complete all business service requests within SLA timelines.
  
• Deliver all key management or operational reports per month, ensuring accuracy and timeliness.
  
• Support successful channels application deployments or enhancements per month without SLA breaches.
  
• Resolve high-priority incidents within SLA.
  
• Ensure full application documentation and compliance checklists are updated and reviewed as scheduled.
  
• Implement process improvements or automation initiatives per quarter to enhance service delivery.
  
• Reduced & pro-active downtime: By ensuring 24/7 availability and stability of channels, contribute to SLA adherence, minimizing business disruption.
  
• Fast request fulfillment of business service requests, improving operational turnaround and productivity.
  
• Application enhancements: Deliver successful application deployments or upgrades per month, enabling business units to operate with the latest features and functionality.