Mid-level Business, strategic management jobs in Ruiru, Kenya

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Country / Region

Profession (Mid-level)

Seniority (Business, strategic management)

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The Sands Kenya

Restaurant + 2 more

Reservations & Distribution Manager

Closed for applications
Job details

Contract Type

Description

Key Attributes

  • Highly organised and detail-oriented.
  • Strong leadership and coaching abilities.
  • Excellent communication and customer service skills.
  • Strong understanding of OTA and channel management.
  • Proficient in Opera PMS and reservation systems.
  • Experience with TravelBook Group (TBG) preferred.
  • Commercially aware with good analytical skills.
  • Able to balance team leadership with day-to-day operations.


Responsibilities

Revenue & Distribution

  • Manage OTA listings, availability, content, and optimisation.
  • Monitor rate parity and distribution channel performance.
  • Manage OTA, agent, and corporate contracting.
  • Identify booking trends and revenue opportunities.

Reservations Team Management

  • Lead, train, and support the central reservations team.
  • Ensure consistent standards, communication, and response times.
  • Provide operational cover during staff leave and absences.
  • Develop procedures and improve reservations workflows.

Reservations & Billing Operations

  • Oversee direct reservations via email, WhatsApp, phone, website, and agent enquiries.
  • Ensure accurate handling of bookings, amendments, cancellations, and special requests.
  • Oversee deposits, invoices, refunds, and reservation-related billing.
  • Coordinate with Finance regarding payments and outstanding balances.

Cross-Property Coordination

  • Liaise with all Sands Kenya properties regarding availability, rates, and booking requirements.
  • Communicate reservation activity, special requests, and operational needs.
  • Ensure consistency of reservations procedures across all properties.


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