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African Leadership X (ALX) , Kenyatta University, Makerere University Business School, St. Mary Dedication British International High Schools, Uganda Technology & Management UniversityProfession (Education, academic)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Electrical engineering,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Legal,Manufacturing, operations, quality,Media, communications, languages,Medical, health,Project, program management,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Transportation, logistics, driving,
Industry (Business, strategic management)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Business, strategic management, Education, academic)
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Makerere University Business School
Education + 1 more
Description
Academic Qualification
Bachelor’s degree in Business Administration, Social Sciences, or any other relevant field.
Experience Required
- At least 4 years’ experience in a service-driven environment.
- At least 3 years’ experience managing branches/stores and supervising teams.
- Strong knowledge of sales and retail industry trends, retail operations, and service best practices.
Responsibilities
- Drive and ensure effective implementation of customer experience plans.
- Conduct and lead daily team debrief sessions.
- Ensure achievement of sales targets and improvement of Net Promoter Score (NPS).
- Manage the assigned store/branch operations efficiently.
- Ensure customer complaints and service requests are handled promptly.
- Assist SCOMs in the implementation of PPPs.
- Prepare weekly, monthly, and quarterly operational reports.
- Manage manpower resources within the store/cluster in coordination with the SCOM.
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