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Mogo Kenya LimitedProfession (Banking, microfinance, insurance, Entry and Basic-level)
Accounting, finance, banking, insurance,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Engineering, architecture,Information technology, software development, data,Legal,Media, communications, languages,Project, program management,Sales, marketing, promotion,
Industry (Information technology, software development, data, Entry and Basic-level)
Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Computers, software development and services,Data/Research,Education, academic,Financial Services,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Marketing, advertising,Non-profit, social work,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Transportation, logistics, storage,
Seniority (Information technology, software development, data, Banking, microfinance, insurance)
© Fuzu Ltd
Mogo Kenya Limited
Banking + 2 more
Description
Qualifications
- Minimum 1–2 years of hands-on experience in prompt engineering, conversational-AI / chatbot design, NLP, or a closely related role. Candidates with strong, demonstrable project work and shorter formal tenure may be considered.
- Demonstrated experience designing and deploying prompts or dialogue flows for production LLM or voice-bot systems — not solely experimental or academic work.
- Track record of tuning and evaluating prompts against measurable KPIs and running structured A/B tests to improve real-world outcomes.
- Prior exposure to contact-centre, telephony, or IVR environments, ideally in collections, customer service, or financial services.
- Experience in or alongside debt collections, lending, fintech, BPO, or banking operations is a strong advantage.
- Experience collaborating with cross-functional teams (IT, strategy, operations) and managing third-party AI / voice-vendor relationships is desirable.
- Experience producing English- and Swahili-language conversational content for a Kenyan or East African customer base is highly desirable.
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