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Adminie
Customer Success Engineer (CSE) – SaaS
Kampala • Uganda
Closed for applications
Companies hiring now
Adminie, Deimos, NTT Limited, On-demand Skilled Services Marketplace, West Indian Ocean Cable Company ( WIOCC)Profession (Computers, software development and services, Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Customer support, client care,Engineering, architecture,Human resources,Information technology, software development, data,Media, communications, languages,Project, program management,Sales, marketing, promotion,
Industry (Information technology, software development, data, Mid-level)
Aeronautics,Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Information technology, software development, data, Computers, software development and services)
© Fuzu Ltd
Adminie
Computers + 1 more
Description
Requirements
- 2–5 years of experience in a technical, customer-facing role (e.g., Solutions Engineer, Implementation Engineer, Technical Support)
- Background in Computer Science, IT, Business computing or related field
- Experience working with ERP platforms and cloud-based systems
- Strong understanding of APIs, integrations, and basic system architecture
- Ability to troubleshoot technical issues and communicate solutions clearly
- Strong interpersonal and client management skills
Responsibilities
- Lead technical onboarding and implementation for new customers
- Configure and customize the Adminie platform based on client needs
- Support integrations with third-party systems (e.g.,Quickbooks, Microsoft Business Central, APIs)
- Troubleshoot technical issues and provide timely resolutions
- Train users and administrators on system usage
- Monitor system usage and proactively identify adoption gaps
- Collaborate with Account Managers to support renewals and expansions
- Work with product and engineering teams to escalate bugs and suggest improvements
- Maintain documentation, FAQs, and technical guides for clients
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