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Banking, microfinance, insurance jobs
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Customer support, client care Jobs in Banking and Insurance, in Africa
7
jobs
HF Group
Customer Service Officer – Ultimate Banking (Rehani)
Nairobi, Kenya
Jubilee Insurance KE
Care Executives (Talent Pipeline For Future Opportunities)
Nairobi, Kenya
Moniepoint Incorporated
Customer Success Representative (Katsina)
Katsina, Nigeria
Moniepoint Incorporated
Customer Success Representative - Osun
Lagos, Nigeria
Personal Trust Microfinance Bank Limited
Relationship Officer
Lagos, Nigeria
Premier Credit Limited
Call Center Agent
Kampala, Uganda
Old Mutual
Team Lead
Owerri, Nigeria
DFCU Bank
CLOSEDClient Analyst – Corporate
Kampala, Uganda
Liberty Uganda
CLOSEDReceptionist
Kampala, Uganda
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I&M Bank
CLOSEDCustomer Service Officer
Kampala, Uganda
Closing: May 4, 2024
3 days remainingPublished: Apr 30, 2024 (2 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Key Competencies and Skills
Technical competencies:
- Excellent Communication Skills
- Customer Service skills
- IT Skills
- Product knowledge
- Computer skills
- Ability to maintain strong relationships with customers
General competencies:
- Interpersonal skills
- Team Player
- Listening skills
- Empathetic
- Professional
- Problem-solving Skills.
- Empathetic
Minimum Qualifications, Knowledge and Experience
- Education: Bachelor’s Degree in a business-related field
- Experience: 4 year’s banking experience
Responsibilities
Key Competencies and Skills
Technical competencies:
- Excellent Communication Skills
- Customer Service skills
- IT Skills
- Product knowledge
- Computer skills
- Ability to maintain strong relationships with customers
General competencies:
- Interpersonal skills
- Team Player
- Listening skills
- Empathetic
- Professional
- Problem-solving Skills.
- Empathetic
Minimum Qualifications, Knowledge and Experience
- Education: Bachelor’s Degree in a business-related field
- Experience: 4 year’s banking experience
- To manage the day to day operations of the Ultimate Banking Lounges.
- To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
- To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
- To Issue account fulfilment tools and maintain records to ensure safe custody and timely delivery to customers
- To support the Ultimate Banking Relationship Managers with account opening, loan processing and handling customer queries
- Educate clients on the features and benefits of all products
- Cross-sell products to clients based on the needs
- Assist clients to complete paperwork and requirements to take up new products
- Notify client about deposit renewals
- Invite clients for Exclusive events
- Inform clients about new products/services/ lifestyle offers
- Make courtesy calls to clients
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