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Accor
Guest Service Agent
Nairobi • Kenya
Closed for applications
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AccorProfession (Restaurant, hospitality, travel, Entry and Basic-level)
Industry (Customer support, client care, Entry and Basic-level)
Seniority (Customer support, client care, Restaurant, hospitality, travel)
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Accor
Restaurant + 2 more
Description
Qualifications
- Diploma/Degree in Hotel Management/Front office operations.
- Service-focused personality is essential.
- 1-2 years experience in a similar role.
- Prior experience working with Opera or a related system
- Fluency in English.
- Additional languages are a plus
Responsibilities
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
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