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Alan & GrantProfession (Consulting, business support, auditing, Entry and Basic-level)
Industry (Customer support, client care, Entry and Basic-level)
Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Electronics,Energy, utilities, environment,Health care, medical,Housekeeping, maintenance,Manufacturing,Non-profit, social work,Outsourcing, leasing,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care, Consulting, business support, auditing)
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Alan & Grant
Consulting + 2 more
Description
OND, HND, or Bachelor’s degree in any discipline.
Minimum of 1 year of experience in a customer-facing role (call center or walk-in customer service experience is a plus).
Strong verbal and written communication skills with a friendly and patient demeanor
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
- Assist customers with subscription activations, upgrades, downgrades, and clearing error codes (e.g., E16, E32).
- Process subscription payments, resolve billing discrepancies, and guide customers on using self-service payment platforms.
- Walk customers through basic technical troubleshooting for decoders, smartcards, satellite signals, and the app.
- Listen to customer needs and recommend appropriate hardware upgrades or premium channel packages to add value.
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