Vivo Energy Kenya
Customer Service Coordinator
Nairobi • Kenya
Sun King
Experience Center Executive, Abeokuta (Ogun State)
Lagos • Nigeria
Closed for applications
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Sun King
Area Paygo Phone Supervisor, Ilorin North (Kwara State)
Lagos • Nigeria
Closed for applications
Profession (Energy, utilities, environment, Entry and Basic-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,Human resources,Information technology, software development, data,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Security,Skilled, manual labor,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care, Entry and Basic-level)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Energy, utilities, environment,Finance & FinTech,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care, Energy, utilities, environment)
© Fuzu Ltd
Vivo Energy Kenya
Energy + 2 more
Description
The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets.
Knowledge, Skills & Qualifications:
- University Graduate
- Previous experience in Customer Service
- Fluency and Proficiency in English & Kiswahili
- Multi-tasking
- Problem solving
- Team player
Responsibilities
- Telephony (Customer Communication)
- Customer Order to Cash Process (Local & Exports)
- Retail Order Pre-Planning (MPP/CSR)
- Ve Serve support
- Retail Automation & Consignment Stocking
- Maintenance of Customer Sites (Retail, Commercial & Lubes)
- Customer Master Data Management (MRD/MDG)
- Customer Complaints & Feedback Management (CSI)
- Card Centre & Customer Support
- Helpdesk, Business Support & Records
- Special Support to Key Customers
- Other duties and Support as requested.
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