Oasis Outsourcing
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Profession (Telecommunications)
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Industry (Customer support, client care)
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Seniority (Customer support, client care, Telecommunications)
© Fuzu Ltd
Oasis Outsourcing
Telecommunications
Description
Location: Onsite – Nairobi, Kenya
Schedule & Compensation:
• Monday – Sunday | 2 days off
• 6:00 AM – 7:00 PM PST
(4:00 PM – 5:00 AM Kenya Time)
Requirements:
• English level: C1 (Advanced/Fluent).
• At least 1 year of customer service experience, preferably in a contact center environment.
• Comfortable working in high-volume, fast-paced environments.
• Strong verbal and written communication skills.
• Customer-oriented mindset with strong problem-solving skills.
• Basic computer skills and ability to navigate multiple systems.
• Availability to work onsite in Nairobi, Kenya is mandatory.
Responsibilities
Responsibilities:
• Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
• Manage a high volume of calls while maintaining quality and professionalism.
• Provide accurate, clear, and timely information to customers.
• Build rapport quickly and maintain a positive, customer-focused experience.
• Use established communication templates to ensure consistency and efficiency.
• Accurately document all customer interactions in internal systems.
• Collaborate with team leads, quality, and training teams to meet performance expectations.
• Adhere to schedules, performance metrics, and operational guidelines.
• Maintain professionalism and courtesy in all customer interactions.
• Demonstrate flexibility to work different shifts, including evenings and weekends.
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