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Oasis Outsourcing
Customer Service Representative
Nairobi
• Kenya
Closed for applications
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Airtel Kenya, Kaksi Group Kenya, Mawingu Networks, MTN Nigeria, Oasis OutsourcingProfession (Telecommunications)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Customer support, client care,Electrical engineering,Information technology, software development, data,Legal,Manufacturing, operations, quality,Media, communications, languages,Project, program management,Sales, marketing, promotion,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Beauty, cosmetics,Communications, media, radio, tv,Computers, software development and services,Consulting, business support, auditing,Education, academic,Electronics,Energy, utilities, environment,Finance & FinTech,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care, Telecommunications)
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MTN Nigeria
Telecommunications
Job details
Location
Contract Type
Description
Education and Experience Requirements
- First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
- Fluent in English
Experience:
3-7 years work experience which includes
- Minimum of 3 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium organization:
- Project planning and reporting, sales/marketing or related function
- Experience using Data Mining Tools
- Telecoms experience would be an added advantage
Responsibilities
- Evaluate performance measured against SIM registration channel objectives in the following areas:
- Trade Partner and Customer Acquisition AND compliance Partners
- Walk-in-Centers
- Mobile Lite
- Connect Stores and Connect Points
- Other Sim Registration Agents (Pentagon).
- Walk-in-Centers
- Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
- End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
- Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
- Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
- Prepare monthly, quarterly and year to date (YTD) measurement reports.
- Provide functional support to Customer Acquisition Manager
- Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
- Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
- Attend regulatory meetings at state level and share outcome with regional leadership
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