Bachelor’s degree in Risk Management, Accounting, Law, Business Administration, or a related field.

Experience managing whistleblowing or misconduct investigation frameworks.

Familiarity with risk and control frameworks (COSO, Three Lines Model, Operational Risk).

Experience supporting disciplinary committees or senior risk forums.

Minimum of 6–8 years’ experience in internal control, operational risk, investigations, internal audit, or compliance within financial services or fintech.

At least 2 years in a supervisory or team-lead role.

Team Leadership & Oversight

Provide day-to-day supervision, guidance, and performance management for Field Risk & Internal Control Associates.

Review investigation plans, fieldwork scope, and evidence quality to ensure consistency and objectivity.

Approve investigation conclusions and ensure appropriate escalation of high-risk cases.

Build team capability through coaching, on-the-job training, and structured feedback.

Investigation Governance & Quality Assurance

Oversee investigations into BRM misconduct, including double-dealing, unethical field behavior, unauthorized agent onboarding, or policy breaches.

Oversee BRM-related whistleblowing cases, ensuring confidentiality, non-retaliation, and alignment with whistleblowing policy.

Ensure investigations follow approved protocols, documentation standards, and confidentiality requirements.

Validate evidence, interview summaries, and findings before submission to senior management or disciplinary panels.

Ensure proper evidence preservation, documentation standards, and chain-of-custody practices to support disciplinary or legal actions

Act as the second-level reviewer for sensitive or complex cases.

Attend to disciplinary cases involving field staff

Risk Analytics & Thematic Review

Review BRM field data, dashboards, and investigation outcomes to identify recurring themes, emerging risks, and systemic control gaps.

Coordinate periodic thematic reviews (e.g., double-dealing trends, onboarding abuse, agent complaints).

Translate field findings into control improvement recommendations and risk mitigation plans.

Support development and maintenance of BRM risk indicators and field risk dashboards.

Internal Control & Process Improvement

Assess the effectiveness of internal controls governing BRM activities and agent lifecycle management.

Partner with Operations, Sales, Compliance, and HR to strengthen preventive and detective controls.

Track remediation actions and ensure timely closure of identified control weaknesses.

Contribute to updates of SOPs, investigation manuals, and field control frameworks.

Reporting & Senior Stakeholder Engagement

Prepare consolidated reports on field investigations, misconduct trends, and risk exposure for senior management and committees.

Provide risk-based input into disciplinary decisions, policy reviews, and performance management processes.

Act as the primary escalation point for significant field risk incidents involving BRMs.

Support Internal Audit and external reviewers during field-related audits or regulatory reviews.