• Develop and implement corporate affairs strategies aligned with the organization’s strategic objectives.
  

• Manage corporate communications, including media relations, press releases, crisis communication, and executive messaging.
  

Customer Experience Strategy Development

• Design and implement a comprehensive customer experience strategy across all customer touchpoints.
  

• Align customer experience initiatives with corporate brand positioning and business goals
  
• Drive a customer-centric culture throughout the organization.
  

Quality Management

• Ensure all corporate affairs and customer experience activities comply with the company’s
  

• Quality Management System (QMS), ISO standards, and internal procedures.
  

• Maintain accurate documentation for communication approvals, stakeholder engagements research programs, and reports.