Qualifications & Experience

• Minimum B+ (KCSE) & Second-Class Upper Division
  
• Bachelor’s degree in business administration or a related field
  
• 2–4 years of experience in administrative, operations, or sales support roles
  
• Experience in real estate or a structured sales environment is an added advantage
  

Skills & Competencies

• Strong attention to detail and high level of accuracy
  
• Excellent organizational and time management skills
  
• Professional communication and interpersonal skills
  
• Ability to multitask and manage competing priorities
  
• Proactive problem-solving mindset
  

Client Relations (Support-Focused)

• Coordinate client communication, ensuring timely responses and follow-ups
  
• Support the sales team in managing client interactions, appointments, and updates
  
• Handle client queries related to documentation, refunds, payments, and processes professionally
  
• Maintain accurate and up-to-date client records in CRM systems
  
• Escalate complex client issues to the relevant teams promptly
  

Operations & Administration (Core Focus)

• Manage and organize all sales documentation, including agreements, booking forms, and client records
  
• Ensure completeness, accuracy, and compliance of all client files
  
• Track deal progress and proactively flag delays or missing documentation
  
• Prepare regular reports on sales inquiries and pipeline status
  
• Maintain CRM systems with a high level of accuracy and consistency
  
• Support invoicing, payment tracking, and follow-ups with the finance team
  
• Coordinate scheduling, meetings, and internal communication across teams
  

Showroom & Client Experience Management

• Take full ownership of showroom readiness, ensuring all client-facing spaces meet cleanliness and brand standards at all times
  
• Conduct regular inspections of showrooms and show houses to maintain presentation quality
  
• Coordinate with cleaning and maintenance teams to address issues promptly
  
• Ensure show units are fully prepared prior to client visits, events, or site tours
  
• Maintain adequate inventory of marketing materials, brochures, and display items