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Restaurant, hospitality, travel jobs in Mariakani, Kenya
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Industry (Restaurant, hospitality, travel)
Seniority (Restaurant, hospitality, travel)
© Fuzu Ltd
Technical university of Mombasa Enterprise Limited
Education + 1 more
Description
Job Responsibilities and Duties
- Ensures hotel policies, safety, health, and hygiene standards are met through routine inspections.
- Monitors stock levels and initiates replenishment for supplies.
- Coordinates procurement and prepares operational reports on occupancy, sales, and feedback.
- Manages hotel revenue, costs, and profitability improvement measures.
- Oversees maintenance of facilities and equipment, coordinating repairs and preventive maintenance.
- Supervises cash handling, billing, and revenue reconciliation with the finance department.
- Coordinates events like conferences and banquets to ensure successful execution.
- Supports staff recruitment, training, performance management, and compliance with licensing standards.
- Promotes hotel products and services to increase occupancy and revenue.
- Investigates operational incidents, guest complaints, and service failures, recommending corrective actions.
- Ensures security of guests, staff, and property by enforcing security procedures.
- Performs additional duties assigned by supervisors.
Qualifications and Experience
- Diploma in Hospitality, Hotel, Tourism Management, or related field from a recognized institution.
- At least three years of hotel operations experience, including one year in a supervisory role.
- Proficiency in hotel management systems and Microsoft Office applications is an advantage.
Personal Attributes and Skills
- Strong knowledge of hotel operations and industry standards.
- Leadership and staff supervision skills.
- Excellent customer service and guest relations abilities.
- Good planning, organizational, and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Knowledge of occupational safety, food safety, and public health regulations.
- High integrity, professionalism, and accountability.
- Ability to analyze performance and prepare operational reports.
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