To provide efficient administrative, commercial and operational support to the Export function by coordinating export orders, customer requirements, shipping documentation, regulatory compliance and ensuring that the company maintains and grows the existing markets, continuously establishing new markets for the company’s products.

Main Duties and Responsibilities

The duties and responsibilities are as follows:

I. Operational Roles and Responsibilities

Assist the Export Manager in the implementation of strategic plans
Serve as the primary contact for export customers on operational and administrative
matters.
Respond promptly to customer enquiries and provide timely updates on orders and
shipments
Ensure the smooth running of all on-line platforms and responding to all enquiries.
Assist in preparing shipping documents, regulatory approvals for exports and filing of
returns as may be required.
Receive, edit, verify, track and coordinate information on customer orders/shipments
with production scheduling and dispatch.
Maintain and regularly update customer profiles, pricing schedules, contractual information and communication records.
Ensure export markets growth, planning, profitability and execution.
Gather and analyse market intelligence, competitor information and customer feedback
Ensure all internal control policies in regard to export procedures, trading terms,
policies and are adhered to.
Assist in developing quarterly rolling SKU, realistic demand forecast for individual
markets.
Liaise with Production, Planning, Procurement, Finance, Quality Assurance and
Logistics to ensure timely fulfilment of export orders.
Monitor order status and proactively communicate progress, delays or issues to
customers and management.
Ensure compliance with local and international trade regulations and customer import requirements.
Maintain standard operating procedures and customer profiles including key contacts, special requirements, contract rates and a record of any customer preferred services,
customer property held by the Company including intellectual property, artworks and
packaging material.
Resolve issues respective to meeting client requirements, data input - general
customer service inquiries related to tracking & tracing.
Maintain export sales dashboards and performance metrics, demand forecasts and
assist in export sales planning.
In liaison with Legal Office, facilitate international registration requirements for the
Company and brands; and ensure compliance on all legal and statutory requirements
as may be deemed necessary.
Monitor export customer accounts in liaison with Finance and follow up on outstanding
customer payments.
Perform other duties as requested or assigned

Key Result Areas:

The accountability areas are as follows;

 Export orders processed accurately and on time.

 Customer satisfaction and service responsiveness.

 Accuracy of export documentation.

 Compliance with international trade regulations.

 Timely product registrations in export markets.

 Timely submission of management reports.

 Export sales growth support.

Knowledge and Skills Required:

The job holder must possess; Qualification and Experience

Bachelors Degree in International Business, Commerce, Marketing, Supply Chain Management, Logistics or a related business discipline.
Professional qualification in Shipping, Clearing & Forwarding, International Trade or Logistics will be an added advantage.
Membership in a relevant professional body
Post Graduate Diploma in Marketing. (CIM)
Minimum of 3–5 years experience in export sales administration, international
trade, logistics or customer service within an FMCG or manufacturing environment.
Experience handling export documentation, compliance and international shipping
processess.
Experience working with ERP systems and Microsoft Office Suite proficiency

Competencies

 Customer relationship management

 Excellent communication and interpersonal skills

 Planning and organising

 Negotiation skills

 Results orientation

 Teamwork and collaboration

 Initiative and proactiveness

 Shipping and logistics coordination

 Market analysis and Demand forecasting

 Report writing and data analysis

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