• B.Sc Degree in Marketing or any related field of study with 1-3 years experience.
  
• Previous experience working in similar roles.
  

Skills/Competencies:

• Excellent communication skills
  
• Good negotiation/Sales skills
  
• Core Competencies in the Use of Microsoft Tools
  
• Great Interpersonal and Relationship skills.
  

• Acquisition and retention of brokers and clients through offline marketing
  
• Aggressively following up with all leads referred by brokers and ensuring successful closure of fall leads
  
• Handles B2B and B2C leads assigned, following all set procedures and ensuring the transaction is successfully consummated.
  
• Handle client’s inquiries via phone calls,emails, live chats, and social media channels.
  
• Resolve client issues or problems by clarifying the complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem. accelerating correction or adjustment; following up to ensure resolution.
  
• Acquisition of brokers through referral methods from both existing and potential clients.
  
• Effectively cross-market Rosabon’s products to existing and potential clients when the need arises.
  
• Sourcing for optimal leads can refer customers to do business with us.
  
• Identify and assess clients needs. to achieve satisfaction
  
• Managing, supporting, and communicating clients satisfaction levels with regard to Rosabon Financial Services Brokers Products
  
• Engage clients at the beginning of their subscription; ensure successful take-up and management of fall incidents throughout their transaction phase, from which there might be a risk of dissatisfaction.
  
• Communicate detailed reports on clientsrequests and feedback to aid strategic and management decisions.
  
• Sending status and summary report of the broker's admin for update on the broker' sportal on a weekly basis
  
• Any other task as assigned by the line manager.