Wasoko
Transport Dispatcher
Nairobi
• Kenya
Wasoko
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• Kenya
Closed for applications
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Seniority (Transportation, logistics, driving, Retail, wholesale, FMCG)
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Wasoko
Retail + 2 more
Description
The role is responsible for managing and optimizing daily delivery operations to ensure efficient, timely, and accurate order fulfilment. This includes coordinating dispatch, supervising drivers and fleet performance, resolving real-time delivery issues, and collaborating with internal teams to maintain high service standards, operational efficiency, and customer satisfaction.
Required Qualifications & Experience
- 1–2 years of relevant experience in transport coordination, dispatch, or last-mile delivery operations.
- Bachelor’s degree in Logistics, Supply Chain Management, Business Management, or a related field.
- Strong understanding of route planning, fleet management, and transport management systems.
- Knowledge of safety standards and transport regulations, with experience supervising drivers or 3PL teams.
- Strong organizational, problem-solving, and communication skills.
Ability to work efficiently and independently in a fast-paced environment.
Responsibilities
- Order & Dispatch Management: Oversee order scheduling, dispatching, and routing to achieve 100% same-day delivery, including proactive fleet capacity planning.
- Route Optimization: Plan, review, and optimize delivery routes daily to improve efficiency, reduce fuel consumption, and resolve failed deliveries promptly.
- Driver & Fleet Oversight: Monitor vehicle status, driver attendance, performance, and ensure proper coaching, training, and compliance with safety and transport regulations.
- Real-Time Operations Support: Maintain constant communication with drivers and resolve in-route issues such as delays, breakdowns, or route deviations.
- Cross-Functional Coordination: Work closely with warehouse, fulfilment, customer service, and operations teams to ensure seamless dispatch, 100% order fulfilment, and high stock accuracy.
- Customer & Stakeholder Communication: Respond promptly to customer and client inquiries regarding delivery schedules and shipment status.
- Reporting & Continuous Improvement: Maintain accurate transport records, update systems daily, conduct driver debriefs, track performance metrics, and drive ongoing operational improvements.
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