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Operations Manager (Insurance)

Salary rangeConfidential | Contract type: Permanent

You have 11 days left to apply for this job.

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Job Summary

A well-established insurance broker company is looking to recruit Strategy & Operations Manager. The successful candidate will be supervising daily activities of underwriting, claims, point of sales’ contact persons, formulate marketing and business strategies geared towards awareness and business growth.
  • Must have a bachelor’s degree in a business-related field.
  • CII/IIK or its recognized equivalent.
  • Must have at least 5 years’ experience in a similar position.
  • Must have experience in the insurance sector.
  • Project management and organizational skills.
  • Strong problem solving and change management skills.
  • Strong conceptual and analytical skills.


  • Ensuring all underwriting and claims procedures, manuals and SLAs are in place and adhered to.
  • Review all underwriting policy documentation to ensure clients are sufficiently covered.
  • Developing and ensuring adherence of business acquisition, renewal, and retention strategies.
  • Generating and maximizing growth on the existing business partners.
  • Ensure that all claims and claim inquiries are addressed as per the SLA timelines.
  • Develop procedures & product manuals and ensure quality control in all aspects of business processing as stipulated in the procedures & product manuals.
  • Comprehensive analysis of prospect’s proposals to ensure competitiveness and sufficiency of cover on key accounts and corporates/group/business partners.
  • Training, coaching & developing underwriting/claims and point of sales contact persons.
  • Connect execution to the strategic organizational goals.
  • Execute business and operating model improvement projects and programmes.
  • Follow up on sector evolutions to understand current and future challenges in developing long-lasting client relationships

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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