Financial

45

• Deliver their Regional Payments Balance Sheet and Revenue target outcomes by driving adoption and utilization of the Bank’s Payments solutions including Merchant Acquiring, Card usage, Mobile and agency banking transactions, bill payments, Connect Plus, CDMs E-commerce adoption, till utilization and International Money Transfer solutions.
  
• Execute payment product rollout plans in collaboration with branches and sales teams for individual, business and institutional clients towards deepened adoption and utilization of the bank’s payments solutions
  
• Train and build Regional capacity to drive and deepen adoption of the bank’s payment solutions
  
• Track and ownregional payment KPIs, performance trends, and revenue opportunities including managing the activation levels in the usage of the banks payments rails
  
• Identify local market opportunities, customer pain points, and competitor activity to inform improvements.
  
• Champion the gathering of market and competition intelligence as a source of building the bank’s competitiveness in the market.
  

Operational Excellence, Controls & Compliance (25%)

25

• Ensure reliable day-to-day operation of all payment channels within the region.
  
• Enforce compliance with regulatory requirements, internal policies, PCI-DSS, and cybersecurity standards.
  
• Ensure SLAs are met for payment services, dispute resolution, chargebacks, and merchant support.
  
• Act as first line of escalation for operational incidents, outages, or customer complaints.
  
• Support audits, risk assessments, and control reviews relating to payments.
  

Customer & Partner Management (20%)

20

• Champion customer-centric execution of payment solutions at branch and merchant level.
  
• Engage merchants, SMEs, corporates, agents, and key clients to drive adoption, usage and continous innovation of the payments solutions to our customers needs and satisfaction.
  
• Support relationship managers and branch teams with payment demos, proposals, and onboarding.
  
• Work closely with payment partners and service providers to resolve regional issues and improve service delivery.
  
• Gather customer feedback to improve usability, reliability, and value proposition of payment products.
  

People & Capability Development (15%)

15

• Provide hands-on leadership to branch Managers and Relationship Managers .
  
• Train branch staff, relationship managers, and agents on payment products and processes.
  
• Drive performance discipline, target tracking, and accountability within the region.
  
• Foster collaboration between branches, the Payments function, digital teams, operations, and technology.
  
• Promote a culture of compliance, execution excellence, and continuous improvement.