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Seniority (Banking, microfinance, insurance)
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Mogo Kenya Limited
Banking + 2 more
Description
EXPERIENCE:
- Excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- At least four years of relevant experience.
- Ability to adapt quickly and work independently.
- Fluent in English and Swahili.
- Good leadership skills
- Loyalty and Integrity
- Degree/Diploma in Business Administration or related field.
Responsibilities
- Assigning cases for field visit to field agents
- Coordinating with field agents on their daily performance and ensuring the specialists have the necessary support.
- Providing leadership to team members by communicating team goals, motivating, and addressing their issues
- Providing support to agents to ensure they can deliver
- Assisting with induction and training for Debt Collection new hires
- Drive strong performance management in the team through clear communication on performance expectations
- Identifying training needs, preparing training materials and recommending trainings that require external trainers
- Develop strategies to promote team members adherence to debt collection policy and performance goals
- Conduct team meetings to update members on changes in processes, target achievements and expectations.
- Monitoring and training on usage of Field Collection tools in the department and company’s ERP System
- Generate and share detailed reports about team performance
- Submit suggestions on debt collection process improvements
- Ensuring daily repossessed bikes align with Redash report and correctly updated in the system.
- Any Other duties assigned
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