Job Specifications

Academic Qualifications

• Bachelor’s degree in Computer Science or related IT field.
  

Professional Qualifications

• ITIL, MCSE, Server & Storage Administration training (or equivalent).
  

Experience

• Minimum 5 years’ relevant experience.
  

Technical Competencies

• Knowledge of change management tools and processes (versioning, defect tracking, release management).
  
• Functional and technical expertise in enterprise systems platforms, including multi-country implementation, support, integration, and development/customisation.
  

Server Infrastructure (20%)

• Management of the physical and virtual infrastructure, including VMware and Hyper-V, running multiple OS platforms.
  
• Server hardware support and maintenance in collaboration with selected partners and vendors.
  
• Implementation of High Availability setups and Disaster Recovery (DR) for bank systems.
  
• Management of projects related to enterprise infrastructure.
  
• Management of enterprise applications that relate to the daily operations of the bank.
  
• Serve as an escalation point and/or backup for end-user issues.
  
• Management of documentation – SOPs, inventory, and architecture diagrams.
  

Storage, Backup and Recovery Infrastructure (20%)

• Implement the Storage, Backup and Recovery strategy in line with the Business Strategy.
  
• Operationalise plans, design, and implement Storage, Backup, and Recovery projects in accordance with the Bank's requirements.
  
• Support the Storage, Backup, and Recovery architectural framework applicable throughout the organisation.
  
• Evaluate and test new Storage, Backup, and Recovery technology to support new products and services.
  
• Collaborate with personnel and contractors regarding maintenance, support, and upgrades performed on the Bank's infrastructure.
  
• Create strong relationships at the regional/global level within the IT community to leverage resources/solutions for local requirements.
  
• Monitor capacity and performance of the group-wide server and storage infrastructure to ensure optimum efficiency.
  
• Plan for capacity, performance, and service availability of all servers and storage in line with business needs. Work with application/project teams and third-party partners to plan, design, and implement new infrastructure to meet the existing and growing needs of the business.
  
• Ensure proper change management, i.e., all changes are done in a controlled process and environment with appropriate documentation.
  

Security and Compliance (20%)

• Implement server and storage security policies and controls following Bank's requirements.
  
• Review configurations and schedule patch rollouts to ensure that any vulnerabilities are addressed.
  
• Ensure compliance with regulatory policies.
  

Business Continuity Planning (20%)

• Assist in the development of a Business Continuity Plan utilising server and storage technology.
  
• Support and participate in formulating and executing detailed Disaster Recovery plans for the Bank.
  
• Liaise with partners (where applicable) for the deployment of the BCP.
  
• Liaise with other internal IT/business units for maintenance and deployment of the BCP.
  
• Invoke and revoke disaster recovery of all systems.
  

Learning and Growth (20%)

• Train and mentor colleagues in the department.
  
• Provide leadership and direction to colleagues attached to the unit.
  
• Documentation.
  
• Actively seek to learn, grow, and stay abreast of current developments/trends in relevant technical/professional knowledge areas.
  
• Lead by example and inspire others to follow.