Customer Service Assistant Jobs in Kenya

27

jobs

KCB Group

Manager ATM System Support - ATM Engineer

Nairobi, Kenya

SBM Bank

SBM Service Quality Assurance Officer

Nairobi, Kenya

Summit Recruitment & Search

Technical & Sales Support Lead

Nairobi, Kenya

Summit Recruitment & Search

Technical Sales Manager (Construction)

Nairobi, Kenya

Summit Recruitment & Search

Technical Sales Engineer (Concrete)

Nairobi, Kenya

Summit Recruitment & Search

Technical Sales Manager

Mombasa, Kenya

MTN Group

IP Support Engineer

Nairobi, Kenya

Summit Recruitment & Search

Technical Sales Engineer (Racking And Warehousing Solutions)

Nairobi, Kenya

4G Capital

Sales And Debt Collection Interns

Various, Kenya

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G4S Kenya Ltd

Only on Fuzu
Sales & Accounts Executive - Western Region

Kisumu, Kenya

Manager ATM System Support - ATM Engineer

Closing: Dec 12, 2022

7 days remaining

Published: Dec 1, 2022 (4 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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The primary role of the Manager ATM System Support - ATM Engineer is to maintain an efficient ATM System, to deliver quality service to both internal and external customers and provide high system availability of systems at all times and to provide operational assistance and guidance in IT related areas to the Card Center team and ensure compliance of the ATM system with payment associations (VISA & MASTERCARD).

The Person:

For the above position, the successful applicant should have the following:

  • Bachelor’s Degree in IT/Computer Science or related field.
  • Have a minimum of 4 years’ experience in Technology with the following;
    1. At least 3 years’ experience in Card and ATM.
    2. At least 2 years’ experience in Banking Operations.
    3. At least 1 year experience in IT Projects.


Responsibilities
The primary role of the Manager ATM System Support - ATM Engineer is to maintain an efficient ATM System, to deliver quality service to both internal and external customers and provide high system availability of systems at all times and to provide operational assistance and guidance in IT related areas to the Card Center team and ensure compliance of the ATM system with payment associations (VISA & MASTERCARD).

The Person:

For the above position, the successful applicant should have the following:

  • Bachelor’s Degree in IT/Computer Science or related field.
  • Have a minimum of 4 years’ experience in Technology with the following;
    1. At least 3 years’ experience in Card and ATM.
    2. At least 2 years’ experience in Banking Operations.
    3. At least 1 year experience in IT Projects.


  • Perform core system administration tasks and custodian of ATM systems, ensure security of systems and information. Maintain inventory of the systems and perform authorized user support.
  • Management of performance for the ATM Services support team within Technology comprising of system administrators and operators maintaining the bank’s ATM systems and responsible for a 24/7-hour support.
  • Managing and supporting the ATM Systems to ensure stability and availability.
  • Development of ATM Scenarios and work with vendors in additional customizations.
  • Overseeing ATM configuration Support and 3rd Party Integrations.
  • Support ALL Project Management of ATM Implementation and rollouts.
  • Establish and maintain ATM schedules and controls to ensure timely delivery compliance and mandates.
  • Maintain & review the ATM Software packages and Kernel parameter.
  • Provide technical expertise with respect to EMV and encryption capability and assist in integration of our current line of business applications for the latest & next generation of card solution.
  • Ensure 24*7 availability of the ATM systems as required by users
  • Perform ATM System upgrades and apply system patches promptly received from system vendors.
  • Enforcing Compliance to CBK and Card Associations standards i.e. Visa & MasterCard.
  • Following established change management practices by ensuring that they are well tested. and are rolled out in a manner that adheres to established business processes.
  • Continual Service Improvement by recommending and implementing upgrades or changes to the ATM system for increased performance, security or business benefits.


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