Search for jobs
Published
Published
Last 1 week
Last 30 days
Latest 24 hours
Profession
Industry
Seniority
Seniority
Search for jobs
Published
Published
Profession
Industry
Seniority
Seniority
Customer support, client care jobs in Ngong, Kenya
15 jobs found
Get personalised job alerts directly to your inbox!
Companies hiring now
Fairmont Hotels & Resorts, Mogo Kenya Limited , Oasis Healthcare Group Limited, Oasis Outsourcing, TeleperformanceProfession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Entertainment,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Textile, fashion,Transportation, logistics, storage,
Seniority (Customer support, client care)
© Fuzu Ltd
Teleperformance
Outsourcing + 1 more
Description
A Trainer is responsible for designing and delivering training programs that enhance knowledge, product understanding, communication skills, and performance effectiveness of outbound tele sales teams. The role focuses on onboarding new hires, upskilling existing team members, coaching on sales techniques, and driving continuous improvement to help teams meet revenue and customer acquisition targets.
New Hire Onboarding and tenured employee upskilling
- Introducing new hires to the company values, mission, and vision
- New hire activation through client-provided credentials.
- Set up and maintain training facilities and related training materials.
- Deliver training to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
- Promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
- Provide and manage a training environment that fosters trust, learning, and performance.
- Offering all the necessary support during new hire onboarding and nesting phase.
- Collecting new hire training feedback and submitting the same to the Training Supervisor.
- Documenting, maintaining data and progress of new hire/existing employee trainings.
Focused results Improvement
- Deep dive into data or conduct evaluations to determine training needs.
- Conducting refreshers based on CSR performance and business needs.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Observing the daily operations of CSRs and identifying any areas of improvement.
- To participate in all frontline activities (buzz sessions, Process Update Sessions, Quality Calibrations etc.) to maintain/enhance knowledge of product.
Training Content Creation
- Developing education materials, such as digital presentations, how-to manuals, and instructional videos.
- Consistently refurbish training content based on business product or procedure changes.
Developing and maintaining training materials including lesson plans, group activities, the method for instructions, presentations, role-plays and assessments.
Requirements
- Degree/Diploma in education, communication, HR or Public relations
- Minimum 2 years experience, preferably in a BPO sector with outbound sales experience
- Experience with American client & Sale training experience
- Proficiency in MS office
- Competency in C1 English and client language they will be supporting (if any). Excellent written, interpersonal and conflict resolution skills.
- Adapt well to change and successfully set and adjust priorities as needed.
- Overall understanding of customer service and the Sales industry
- Experience in managing new hire batches.
- Previous experience in a similar role.
- Strong facilitation abilities and mentoring skills.
- Excellent planning and time management skills.
- Ability to breakdown complex concepts into simple, understandable topics
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Knowledge and experience in reading, analyzing, and interpreting reports and support procedures.
- Ability to effectively present information and respond to questions from management, peers, and customers.
- Self-driven, proactive and team player.
Ability to create good and strong work ties cross departments.
We thank all applicants for their interest. However due to the large volume of applications we receive, only shortlisted candidates will be contacted.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.