Cascade Institute of Hospitality
Hospitality Management Trainer (Accounting & Finance Units)
Closed for applications
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Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Customer support, client care,Electrical engineering,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Medical, health,Project, program management,Sales, marketing, promotion,Teaching, training,Telecommunications,Transportation, logistics, driving,
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Agriculture, fishing, forestry,Banking, microfinance, insurance,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Health care, medical,Legal, accounting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Security,Transportation, logistics, storage,
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Beachfront VIPingo
Restaurant + 2 more
Description
Must have:
- Diploma in Front Office Management, Hospitality Management, Tourism Management, or a related field from a recognized institution. A Bachelor's Degree in Hospitality Management, Tourism Management, Business Administration, or a related field will be an added advantage.
- Minimum of Seven (7) years' relevant experience in front office operationspreferably in the hospitality industry.
- Strong knowledge of front office operations, reservations management, guest relations, revenue optimization, customer service, leadership, communication, conflict resolution, problem-solving, and proficiency in Property Management Systems (PMS), Point-of-Sale (POS) systems, and Microsoft Office applications.
Responsibilities
- Plan, coordinate, and oversee all front office operations to ensure efficient reception, check-in, check-out, and guest service processes.
- Manage room reservations and inventory to maximize occupancy, revenue, and operational efficiency.
- Promote exceptional guest relations by ensuring prompt response to guest enquiries, requests, feedback, and complaints.
- Coordinate the arrival, stay, and departure of VIP guests to ensure personalized and memorable guest experiences.
- Oversee cash handling, billing, and front office financial transactions to ensure accuracy and accountability.
- Supervise night audit activities to ensure accurate financial reconciliation, reporting, and system integrity.
- Resolve guest complaints and service issues promptly while implementing effective service recovery measures.
- Monitor room occupancy, room rates, and revenue performance, and implement strategies to optimize revenue generation.
- Prepare staff schedules and allocate duties to ensure adequate staffing levels and efficient front office operations.
- Coordinate the training, coaching, and performance management of front office staff to enhance service quality and operational excellence.
- Perform any other duties as may be assigned by the General Manager from time to time.
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