Profile

• Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Business Administration or a related field.
  
• Minimum 5–7 years' experience in transport or logistics operations, with at least 3 years in a supervisory or management role.
  
• Strong understanding of clearing & forwarding, customs procedures and regional transit operations.
  
• Working knowledge of KRA, KPA, URA and regional customs systems.
  
• ERP and transport management system experience is highly desirable.
  

Transport Operations Management

• Lead the planning, coordination and execution of all transport operations to ensure timely cargo movement and service delivery.
  
• Develop transport schedules, allocate resources and monitor execution to maximize fleet utilization and operational efficiency.
  
• Ensure daily transport activities are executed in accordance with customer requirements and operational priorities.
  
• Monitor operational performance and implement corrective actions to resolve delays and service disruptions.
  

Transport Planning & Fleet Optimization

• Optimize truck allocation, route planning and transporter utilization to improve operational efficiency and reduce transport costs.
  
• Monitor transporter performance, equipment availability and capacity planning to meet customer demand.
  
• Ensure effective planning of loading schedules, departures and delivery timelines.
  

Transporter & Vendor Management

• Develop and maintain strategic relationships with transport service providers to ensure reliable and cost-effective transport solutions.
  
• Evaluate transporter performance against agreed service levels and contractual obligations.
  
• Support transporter onboarding, qualification and performance improvement initiatives.
  
• Participate in rate negotiations to improve transport cost competitiveness.
  

Customs & Regulatory Compliance

• Ensure compliance with all transport-related customs documentation and statutory requirements, including T1s, Exit Notes, T812 documentation and transit regulations.
  
• Monitor changes in customs regulations and implement operational changes where required.
  
• Ensure transport documentation is processed accurately and within required timelines.
  

Customer Service & Operational Coordination

• Coordinate closely with Commercial, Customer Service, Customs and Warehouse teams to ensure seamless transport execution.
  
• Maintain proactive communication with customers regarding shipment status and delivery performance.
  

Performance Reporting & Cost Management

• Prepare and present daily, weekly and monthly transport performance reports.
  
• Monitor transport costs, transporter buying rates and operational KPIs to identify improvement opportunities.
  
• Analyse operational performance trends and recommend initiatives that improve efficiency, profitability and customer satisfaction.
  

Leadership & Continuous Improvement

• Lead, coach and develop the transport team to achieve operational excellence.
  
• Conduct performance reviews and ensure individual objectives align with departmental goals.