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DHL Kenya
Transportation + 2 more
Description
About you
- Diploma or degree in Logistics, Supply Chain Management or a related field; relevant professional qualification.
- 3-5 years of transport/logistics operations experience, with demonstrated responsibility for coordinating teams, resources and daily service delivery.
- 3-5 years in a transport logistics, supply chain or FMCG environment.
- Practical experience in dispatch planning, route and load optimization, fleet utilization, driver monitoring, transport scheduling, TMS/tracking tools, customer service and operational issue resolution.
- Experience supporting Kenya-based transport operations and applicable local road transport requirements.
- Fluent written and spoken communication.
About the role key duties and responsibilities
- Lead and coordinate daily transport activities to meet customer and business requirements.
- Monitor fleet utilisation and optimise vehicle routing, load planning and vehicle allocation.
- Maintain strong relationships with internal and external stakeholders.
- Monitor driver progress and address unforeseen challenges or deviations from plan promptly.
- Use transportation management systems and tracking tools to monitor shipments and vehicles in real time.
- Ensure on-time collection and delivery of shipments.
- Resolve operational issues and service disruptions promptly.
- Supervise transport controllers, planners, drivers and support staff.
- Conduct daily operational briefings and performance reviews.
- Develop employee capability through coaching, mentoring and training.
- Promote a positive safety culture and employee engagement.
- Ensure service levels meet or exceed contractual customer expectations.
- Oversee vehicle availability, utilization, maintenance and compliance.
- Monitor transport costs, including fuel, maintenance, labor and subcontractor expenses.
- Identify cost-saving and productivity opportunities without compromising safety or service delivery.
- Manage the performance of transport-related suppliers and contractors.
- Ensure compliance with transport legislation, road safety regulations and company policies.
- Ensure drivers hold valid licenses and permits and complete required training.
- Ensure loads depart within the agreed dispatch window and control delivery documents, keys, GPS devices, fuel cards and mobile phones.
- Coordinate resolution of delivery issues with customer service and relevant stakeholders.
- Maintain accurate transport records and operational documentation.
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