Requirements

• You are currently based in Vihiga, Kenya (mandatory)
  
• You are immediately available
  
• A degree or relevant working experience in a similar field.
  
• Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
  
• 2-3 years of working experience in a similar area.
  
• Salesforce experience is a plus.
  
• You are approachable and work well in a team.
  

• Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team.
  
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
  
• Coordinating activities with other field teams to ensure work runs smoothly and effectively.
  
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
  
• Mapping and setting up new Tiko ecosystems and finding and contracting all new actors