🎯 Key Responsibilities:

1. 🔍 Reconcile/audit benefits invoices: identify discrepancies between billed and paid amounts.
   
2. 🛠️ Resolve discrepancies in PRISM and insurance company websites.
   
3. 📊 Update Smartsheet with accurate and real-time information.
   
4. 🤝 Provide coverage for Benefits Assistant and Specialist roles when needed.
   
5. 📂 Manage cases and tasks in the Client Space for proper resolution.
   
6. 📧 Contact the POC (copying SR. Benefits and supervisor) to resolve questions.
   
7. 📞 Contact the Broker (copying SR. Benefits and supervisor) to resolve discrepancies.
   
8. 📈 Generate reports from PRISM to validate client information.
   
9. 🗂️ Keep the tracking format (Smartsheet) up to date.
   
10. 📉 Meet minimum performance indicators (e.g., Activtrak).
    
11. 🧾 Carry out any additional procedures necessary to fulfill responsibilities.
    

🧠 Required Skills and Qualifications:

• 💻 Intermediate proficiency in Microsoft Office
  
• 📚 Intermediate knowledge of accounting
  
• 📊 Data analysis skills
  
• 🔎 Ability to research and gather information
  
• ⏱️ Time self-management
  
• 🗣️ Intermediate English (85% proficiency in reading, writing, and speaking)