Qualifications

• A minimum of four (4) years relevant paid work experience required.
  
• Previous experience conducting trainings or presentations preferred.
  

Skills

• Demonstrated written and spoken fluency in English, with strong verbal and written communication skills.
  
• Strong interpersonal and diplomacy skills, with the ability to work effectively in a multicultural environment.
  
• Strong computer skills, with Microsoft Office applications;
  
• Excellent organizational and time management skills.
  
• Excellent organizational, planning, and time‑management skills, with the ability to prioritize tasks and meet deadlines.
  

Education & Certifications

• Bachelor’s Degree in a relevant required.
  

Program Administration (50%)

• Ensure high‑quality refugee processing through strict adherence to CWS/RSC Africa, Department of State (DOS), USCIS, and Refugee Processing Centre (RPC) policies, procedures, eligibility criteria, and data‑management standards.
  
• Execute assigned refugee case processing tasks accurately and within established timeframes, in line with approved policies and procedures.
  
• Maintain complete, accurate, and up‑to‑date case records, including timely and correct updates in START.
  
• Serve as a Programs Processing Point of Contact for assigned case processing activities, supporting effective coordination and timely task completion.
  
• Support Program Processing Supervisors in the development of training schedules and delivering training sessions as requested.
  

Compliance (30%)

• Conduct case processing activities in accordance with policies and procedures issued by PRM, RPC, and CWS/RSC Africa.
  
• Support the development and updating of Processing Guides
  
• Perform regular quality control checks and ensure that all case updates in START are completed accurately and in compliance with established standards.
  

Representation and Engagement (10%)

• Maintain effective working relationships with RSC implementing partners, including PRM, IOM, UNHCR, RPC, and domestic Resettlement Agencies, to support coordinated and compliant refugee processing.
  
• Represent and promote organizational policies, procedures, and values through professional conduct and consistent communication with staff and partners.
  

Additional Responsibilities (10%)

• Undertakes additional work-related duties as agreed upon by Programs leadership to support Programs and CWS/RSC Africa, including administrative tasks
  
• Any other duties as assigned