Requirements

• University degree level – preferably with a Master’s Degree, Medical/Clinical qualification preferred.
  
• Health Management background would be an added advantage
  
• Minimum 3 (three) years’ experience in direct and indirect clinical care activities in a healthcare institution.
  
• In-depth understanding of good clinical practice requirements;
  
• Have strong experience and knowledge of clinical monitoring functions with knowledge of clinical research.
  
• Excellent problem-solving skills and the ability to manage multiple tasks.
  
• Excellent data analytical and presentation skills.
  
• Good leadership skills.
  
• Excellent communication, interpersonal and presentation skills.
  
• Ability to work in multidisciplinary teams.
  

• Provide support/guidance in the review of relevant policies to conform to the quality and patient safety standards of the hospital
  
• Lead the development of Policies and procedures as and where required
  
• Support assigned departments in process reengineering to optimize operational efficiency and patient care
  
• Guide the interpretation and implementation of developed policies and procedures in the context of the quality and patient safety framework.
  
• Constantly involved in the training and communication of quality and patient safety issues and standards/best practice throughout the assigned areas.
  
• Review accreditation and regulatory agencies survey /internal quality audit findings and support the development and implementation of corrective/preventive action plans to address non-compliance.
  
• Directs and supports the collection, measurement and presentation of data required for monitoring and improving quality and patient safety.
  
• Leads the Hospital in conducting Root Cause Analysis (RCA) for sentinel and adverse events
  
• Identifies opportunities for continuous quality improvement and supports the implementation of CQI activities in assigned areas.
  
• Support departmental leaders in identification of relevant utilization management indicators
  
• Support departmental leaders in the collection and application of utilization management data in quality improvement activities
  
• Provide timely utilization management outcome reports to the clinical director and clinical departmental leaders to facilitate utilization improvement initiatives.
  
• In liaison with the clinical department support persons and departmental leaders, support the creation of wholesome QVRs that incorporate all quality indicators for the department.
  
• Train departmental leaders and staff in utilization management data collection.
  
• Identify gaps and challenges in timely data collection within the clinical departments and escalate to the clinical director for action.
  
• Support the departments in timely updates of the QVRs as set in policy, month by month.
  
• Liaise with the hospital statistician to achieve the integration of data in departmental QVRs into an institutional QVR.
  
• Coordinate the clinical departments support persons under the guidance of the clinical director for clinical quality data validation.
  
• Aggregation and analysis of clinical audit data
  
• Continuously audit compliance with the hospital quality and safety program in assigned areas.
  
• Coordinate the closure of matters arising from physician feedback for improved physician satisfaction and participation
  
• Develop appropriate indicators and targets and regularly report performance.
  
• Provide clinical support to Corporate clients via care managers
  
• Carry out any other lawful tasks as may be assigned by Quality Director /COS from time to time.