Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
  
• Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management
  
• Proven track record in team leadership and staff development
  
• Strong financial acumen with experience in budgeting and financial reporting
  
• Excellent customer service skills with a focus on creating memorable guest experiences
  
• Proficiency in inventory management and point-of-sale systems
  
• In-depth knowledge of food and beverage trends, quality standards, and health regulations
  
• Ability to work flexible hours, including evenings, weekends, and holidays
  
• Excellent communication and interpersonal skills
  
• Fluency in English and Swahili
  
• Strong problem-solving skills and ability to make quick, informed decisions
  
• Proficiency in Microsoft Office suite and restaurant management software
  

• Manage inventory levels and stock control to optimize resources and minimize waste
  
• Develop and implement strategies to increase revenue and profitability of the outlet
  
• Prepare and analyze financial reports, implementing corrective actions as necessary
  
• Oversee and optimize staffing levels to meet operational demands and special events
  
• Ensure high standards of food quality, presentation, and customer service
  
• Conduct regular team briefings and training sessions to enhance product knowledge and service skills
  
• Maintain and update guest history records to facilitate personalized service for repeat customers
  
• Ensure compliance with food safety and hygiene standards
  
• Manage the outlet's budget, controlling costs without compromising quality
  
• Collaborate with other departments to support overall business objectives
  
• Resolve customer complaints promptly and professionally
  
• Implement and monitor promotional activities to drive sales and customer engagement