Closing: Mar 1, 2023
This position has expiredPublished: Feb 13, 2023 (2 months ago)
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Job Summary
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Our client, a 4-star hotel in Lamu, is looking for an experienced Front office Manager to oversee the daily operations of the hotel. The successful candidate will be responsible to plan and supervise the activities of the existing workforce in the front office, housekeeping, laundry and reservations/sales department and to ensure the smooth and profitable running of the business. He/she will be involved in all aspects of the hotel operations, but mainly: customer service, hotel bookings, housekeeping, laundry room and sales as well as being a key person of reference once the guests have checked in. The ideal candidate will be a team player and an effective leader, able to set an example and foster a climate of cooperation. The goal is to enhance customer dedication and expand the clientele by strengthening the hotel’s reputation. Experience working at the coast is a MUST as well as proficiency in a Hotel Software system.
Qualifications:
- Must have a degree in Business Administration, Hotel/Hospitality Management or relevant field.
- Must have 5+ years of experience as Hotel Manager or relevant role. Front office background preferably.
- Understanding of all hotel management best practices and relevant laws and guidelines.
- Outstanding leadership skills and great attention to detail.
- Strong organization skills.
- Strong digital marketing skills.
- Excellent customer service skills as well as a business mindset.
- Demonstrable aptitude in decision-making and problem-solving.
- Reliable with an ability to multi-task and work well under pressure.
- Fluency in English.
- Working knowledge of MS Office; knowledge of hotel management software is an advantage.
- Strong Sales and Customer Service skills.
- Strong Computer skills.
Responsibilities
Our client, a 4-star hotel in Lamu, is looking for an experienced Front office Manager to oversee the daily operations of the hotel. The successful candidate will be responsible to plan and supervise the activities of the existing workforce in the front office, housekeeping, laundry and reservations/sales department and to ensure the smooth and profitable running of the business. He/she will be involved in all aspects of the hotel operations, but mainly: customer service, hotel bookings, housekeeping, laundry room and sales as well as being a key person of reference once the guests have checked in. The ideal candidate will be a team player and an effective leader, able to set an example and foster a climate of cooperation. The goal is to enhance customer dedication and expand the clientele by strengthening the hotel’s reputation. Experience working at the coast is a MUST as well as proficiency in a Hotel Software system.
Qualifications:
- Must have a degree in Business Administration, Hotel/Hospitality Management or relevant field.
- Must have 5+ years of experience as Hotel Manager or relevant role. Front office background preferably.
- Understanding of all hotel management best practices and relevant laws and guidelines.
- Outstanding leadership skills and great attention to detail.
- Strong organization skills.
- Strong digital marketing skills.
- Excellent customer service skills as well as a business mindset.
- Demonstrable aptitude in decision-making and problem-solving.
- Reliable with an ability to multi-task and work well under pressure.
- Fluency in English.
- Working knowledge of MS Office; knowledge of hotel management software is an advantage.
- Strong Sales and Customer Service skills.
- Strong Computer skills.
- Supervise work at all levels and set clear objectives.
- Plan activities and allocate responsibilities to achieve the most efficient operating model.
- Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits.
- Ensure proper control and daily reporting to the directors.
- Promoting and marketing the resort, both locally and internationally
- Communicate with customers when appropriate – welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.
- Deal with maintenance issues, shortages in staff or equipment and renovations
- Collaborate with external parties such as suppliers, travel agencies and event/conference planners.
- Inspect facilities regularly and enforce strict compliance with health and safety standards.
- Ensure food & beverage service profitability, while meeting proper food handling sanitation requirements.
- Review service contracts with vendors, review bids, and make recommendations.
- Promote teamwork and associate morale while projecting an enthusiastic, optimistic, helpful attitude.
- Ensuring compliance with licensing laws and health & safety.
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