More than 100,000 people have found their dream job through Fuzu.

Closing: Aug 15, 2022

6 days remaining

Published: Jul 26, 2022 (14 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

REQUIRED QUALIFICATIONS

  1. Certificate in Telecommunications Operations/ Front Office Management/ Customer Care or its equivalent from a recognized institution.
  2. Kenya Certificate of Secondary Education (KCSE) mean grade C (plain) or above.
  3. Good oral and written skills in both English and Kiswahili.
  4. Ability to handle confidential information in a professional manner.
  5. Demonstrate hands-on experience in handling customer care services.


Responsibilities

REQUIRED QUALIFICATIONS

  1. Certificate in Telecommunications Operations/ Front Office Management/ Customer Care or its equivalent from a recognized institution.
  2. Kenya Certificate of Secondary Education (KCSE) mean grade C (plain) or above.
  3. Good oral and written skills in both English and Kiswahili.
  4. Ability to handle confidential information in a professional manner.
  5. Demonstrate hands-on experience in handling customer care services.


  1. Guide and direct visitors.
  2. Operate the telephone switchboard (PABX).
  3. Receive and connect calls at the telephone exchange.
  4. Make official calls as directed and advised by the officers.
  5. Maintain up-to-date records of incoming/ outgoing communication as per the established information Policy
  6. Receive incoming mail deliveries and pass on to the registry.
  7. Record messages from callers, visitors and offices and relay them to respective officers.
  8. Restrict unauthorized calls and prepare charge sheets for private calls


Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Don’t miss your chance to work at The Kenya Copyright Board. Enter your email to start your application now