• Investigate fraud cases and determine appropriate outcomes based on available evidence.
• Analyze transaction patterns to identify fraud trends and emerging risks.
• Document investigation findings and maintain accurate case records.
• Support fund recovery efforts by engaging internal and external stakeholders.
• Escalate complex or high-risk cases in a timely manner.
• Recommend process and control improvements based on investigation findings.
• Collaborate with Product, Operations, Compliance, Customer Support, and other stakeholders to resolve fraud-related issues.
• Ensure investigations are completed within agreed service levels (SLAs).

Qualifications & Experience

• Bachelor's degree in a relevant field.
• 2–4 years' experience in fraud investigations, banking, fintech, or a related risk function.
• Knowledge of digital payment fraud, transaction analysis, and fraud investigation techniques is an advantage.

Key Competencies

• Strong analytical and problem-solving skills.
• Attention to detail and sound judgment.
• Excellent written and verbal communication.
• Ability to manage multiple investigations effectively.
• Strong stakeholder management and collaboration skills.
• High level of integrity and confidentiality.