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Consulting, business support, auditing Jobs in Nigeria
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Awka, Nigeria
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Worqulture
Fashion Quality Control Officer
Lagos, Nigeria
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Elvaridah
General Manager
Lagos, Nigeria
Closing: May 21, 2024
15 days remainingPublished: May 6, 2024 (1 day ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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- Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related field is preferred.
- We seek candidates with 10-15 years of experience who will assume overall responsibility for driving business and service operations for both 2W and 3W vehicles.
- Proven experience as a service manager or similar role in the automobile industry.
- Excellent communication, interpersonal, and leadership skills.
- Strong customer service orientation with a focus on delivering exceptional service.
- Ability to analyze data and make informed decisions to improve service performance.
- Experience managing a team and driving performance towards achieving service targets.
- Proficiency in MS Office, Excel package, and CRM software for service tracking and reporting.
- Knowledge of service management best practices and industry standards.
- He/She will be tasked with managing the dealer network and coordinating service operations in collaboration with the Branch Service Manager.
Responsibilities
- Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related field is preferred.
- We seek candidates with 10-15 years of experience who will assume overall responsibility for driving business and service operations for both 2W and 3W vehicles.
- Proven experience as a service manager or similar role in the automobile industry.
- Excellent communication, interpersonal, and leadership skills.
- Strong customer service orientation with a focus on delivering exceptional service.
- Ability to analyze data and make informed decisions to improve service performance.
- Experience managing a team and driving performance towards achieving service targets.
- Proficiency in MS Office, Excel package, and CRM software for service tracking and reporting.
- Knowledge of service management best practices and industry standards.
- He/She will be tasked with managing the dealer network and coordinating service operations in collaboration with the Branch Service Manager.
- We are looking for a motivated and experienced Area Service Manager to join our team.
- The Area Service Manager will be responsible for overseeing service operations and ensuring customer satisfaction within their designated area.
- The ideal candidate will have a background in the automobile industry, with a strong focus on service management and customer relationship management.
Responsibilities
- Develop and implement service strategies to enhance customer satisfaction and meet service targets.
- Manage a team of service technicians and oversee service operations within the area.
- Ensure timely and quality service delivery to customers, in line with company standards.
- Build and maintain strong relationships with dealers and customers to drive service retention and repeat business.
- Analyze service data and trends to identify areas for improvement and implement corrective actions.
- Provide regular reports and updates to senior management on service performance and customer feedback.
- Coordinate with the sales team to ensure seamless customer experience from sales to service.
- Stay updated on industry trends, products, and competitors to remain competitive in the market.
- Train and develop service staff to enhance their skills and capabilities.
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