• BSc IT, Computer Sciences or related field.
  
• Professional Certification such as OCP, ITIL Foundation, Microsoft Certified Azure Fundamentals, AWS Certified Cloud Practitioner can be an added advantage.
  

Experience

• Minimum of 5-year post qualification experience in a similar or related position.
  
• Experience in IT technical support in an infrastructure environment in providing support for technical problems experienced by users or systems including maintenance and upgrades, incident resolution.
  

• Revenue Generation and Cost Reduction.
  
• Establish a control framework that guarantees visibility and reliability of our franchise.
  
• Implement efficient and timely projects and changes to support key business objectives.
  
• Achieve a minimum annual Business Survey (i.e ISS) rating of 8 out of 10.
  
• Ensure not more than 5 significant incidents occur every week.
  
• Achieve an IT User Survey score of 7 out of 10.
  
• Ensure closure time within 90% of agreed SLA for significant and general complaints.
  
• Emergency changes should not exceed 10% of total changes.
  
• Successful DR exercises.