Entry and Basic-level Finance & FinTech Jobs in Nigeria

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LemFi

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Lagos, Nigeria

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Product QA Engineer

Lagos, Nigeria

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Tangerine Life

CLOSED

Financial Advisors

Lagos, Nigeria

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Fuzu

© Fuzu Ltd 2024

Customer Support Representative

Closing: Mar 31, 2024

4 days remaining

Published: Mar 16, 2024 (12 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Qualifications
  • A Bachelor's Degree in Marketing, Communications, Business Management, or a related field is preferred.
  • 1+ years of professional experience working as a customer service specialist, or a similar customer support role.
  • Preferred experience working in Fintech or Financial Services
  • Experience using Google Apps for business, and CRM software
  • Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Responsibilities
Qualifications
  • A Bachelor's Degree in Marketing, Communications, Business Management, or a related field is preferred.
  • 1+ years of professional experience working as a customer service specialist, or a similar customer support role.
  • Preferred experience working in Fintech or Financial Services
  • Experience using Google Apps for business, and CRM software
  • Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
  • We are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers.
  • If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service.
  • Since you will be representing a global brand, a positive attitude and a bubbly personality are a must-have!
  • This is a full-time position. Team members must be available to work (40 hours per week) on a 24-hour rotational work schedule with varying 9-hour shifts from Mondays to Sundays.
  • This does not exclude weekends and holidays.

You Will

  • Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism.
  • Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
  • Interact with other team members to improve service quality
  • Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
  • Proactively spot different patterns that affect customers' experience and suggest possible changes to carry out.

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.