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Entry and Basic-level Transportation, logistics, storage Jobs in Nigeria
23
jobs
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Wandel International Nigeria
Network Expansion And Development Officer - Enugu
Enugu, Nigeria
Closing: May 7, 2024
12 days remainingPublished: Apr 22, 2024 (4 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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What You Will Need For This Position
- Degree in any discipline.
- 1-year experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Proficient in the use of Microsoft Suites (Excel).
- Ability to manage people.
- The candidate must possess an eye for details.
Key Metrics:
- Daily retention targets as % of return walkins
- Weekly churn targets
- Daily Ticket resolutions for DPs basis physical and remote interactions
- Daily Driver performance basis supply hour and trip targets of the city
- Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
- Overall DP portfolio monitoring basis allocated count of DPs
Responsibilities
What You Will Need For This Position
- Degree in any discipline.
- 1-year experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Proficient in the use of Microsoft Suites (Excel).
- Ability to manage people.
- The candidate must possess an eye for details.
Key Metrics:
- Daily retention targets as % of return walkins
- Weekly churn targets
- Daily Ticket resolutions for DPs basis physical and remote interactions
- Daily Driver performance basis supply hour and trip targets of the city
- Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
- Overall DP portfolio monitoring basis allocated count of DPs
About The Role
- As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success.
- Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.
- You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts.
- This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.
What You'll be Doing
- Monitoring drivers’ performance.
- Conducting daily check-in on drivers’ pulse.
- Supporting drivers.
- Solving driver's issues while drivers are in transit.
- Receiving inbound calls from drivers.
- Making outbound calls to drivers.
- Conducting driver survey.
- Compiling data from drivers survey
- Accountability of all Moove vehicles
- Ensuring that drivers obey rules and regulations as laid down by the company.
- Ensuring that drivers get the right information from the company.
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